Service Governance & Reporting & CSI_Iasi

Who we are VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.
As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.
We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.About this Role We are seeking a detail-oriented and analytical professional to support the operation and extension of our reporting environment, ensuring service level measurement and performance improvement across VOIS. This role involves managing the improvement projects pipeline, implementing continual service improvement frameworks, and collaborating with service delivery teams to maintain high-quality standards and efficiency.What you'll do

• Develop and maintain service governance policies and procedures to ensure quality and consistency in service delivery.
• Create and manage reports, ensuring timely delivery of data and monitoring service performance metrics.
• Collaborate with service delivery teams to ensure compliance with SLAs and SLTs.
• Collect and analyse technology metrics to compute and report productivity KPIs, including external benchmarking.
• Consolidate reporting for improved visibility and decision-making.
• Implement and deploy the Continual Service Improvement framework in TechVR, identifying and managing improvement opportunities.
• Support and shape relevant project and programme initiatives, participating in steering committees.
• Ensure implementation and benefits realisation align with operational requirements.
• Provide support for feature integration on BAU tools, resolve user accessibility issues, and maintain accurate approver data to avoid workflow bottlenecks.
• Create reliable documentation for users to submit efficiencies effectively.

Who you are

• Strong customer focus and ability to understand customer needs.
• Extensive experience in Continuous Improvement delivery.
• Proven track record in implementing LEAN/Six Sigma methodologies and achieving targets within IT environments.
• Analytical and adaptable thinker with financial acumen.
• Bachelor's degree in business, IT, or engineering with at least 5 years of relevant experience.
• Expert-level proficiency in Microsoft Excel and strong Microsoft Office skills.Six Sigma Green Belt and ITIL Foundations certification are advantageous.
• Fluent in English.

Not a perfect fit? Worried that you don't meet all the desired criteria exactly? At Vodafone we are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you're excited about this role but your experience doesn't align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.What's in it for you

• Hybrid way of working: 2 days per week/ 8 per month
• Medical and dental services
• Life and hospitalization insurance
• Dedicated employee phone subscription
• Take control of your benefits and choose any of the below options: meal tickets/private pension/vacation vouchers/cultural vouchers within the budget.
• Special discounts for gyms and retailers
• Annual Company Bonus
• Ongoing Education - we continuously invest in you to ensure you have everything needed to excel on the job and enhance your skills
• You get to work with tried and trusted web-technology
• We let you write your own story by planning vacations: go for a trip, experience new things, have fun and enjoy your 23 days off.
• Special Paternal Program - 4 months of paid paternity leave

What skills you will learn

• Advanced reporting and data analysis techniques.
• Service governance and performance management frameworks.
• Continuous improvement methodologies and project management skills.
• Stakeholder engagement and cross-functional collaboration.

Join Us At Vodafone, we're working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.
We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.
With us, you can truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.Alert Apply for Vodafone jobs only through the official Vodafone Careers website to avoid job scams and fraud.
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