Tehnician suport L2- junior (perioada determinata 2 ani)

Candidatul Ideal

• To ensure that the services provided to our customers are continuously available and performing up to Service Level Agreement (SLA) ︍︇︌︍︀︄︂︉ ︂︆︄︃ ︁︁︎︌ ︈︂︇︍ ︈︆︅️︊︄︈︌︊︎︂︎performance levels in accordance with the quality assurance and safety plan
• Must demonstrate basic technical knowledge with a minimum of 1 year of IT support experience Basic understanding of networking, Linux and ITIL concepts are nice to have
• Excellent written and verbal communication skills
• Very good level of English and French (minimum B2)
• Available to work in a 24/7 schedule
• Motivated to learn and develop technical skills

Descrierea jobului

• Monitors physical resources (disks, robots, controllers, etc.) and logical resources (software, disk space, etc.)
• Monitors of flows between applications
• Analyses the events detected on servers or flows between different applications, solves the issues or escalate them to responsible teams
• Responsible with starting, stopping and constantly monitoring of the IT resources respecting the daily schedule
• Handles both technical and functional incidents and solves them or escalate them according to the existing procedures using ticketing systems
• Launches recovery tools or commands (manual recovery, reconfiguration of IT resources, copying of files, backup operations)
• Responsible with maintaining the knowledge database updated through documentation of the issues encountered and techniques used to solve them for future reference.

Ce te va face sa te bucuri de viata în Auchan?

• Pachetul de remuneratie (salariul competitiv, bonuri de masa, prima de Paste si de Craciun, prima de vacanta, prime de performanta)
• Prime pentru evenimentele deosebite din viața ta
• Zilele de concediu de odihna suplimentare in crestere în funcție de vechime
• Ziua liberă de ziua ta de nastere
• Asigurare
• Mediul de lucru plăcut, in care te simti respectat/a si apreciat/a
• Colegii minunati, alături de care vei simti cu adevarat ce inseamna sa te si distrezi la munca
• Multiple oportunitati de formare, dezvoltare, job rotations și evolutie ierarhică într-o companie în care cultura organizației este bazată pe valori precum Încrederea, Deschiderea, Excelentă și care pune în centrul preocupărilor constante emoțiile angajaților sai

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