Customer Advocate

Scurta descriere a companiei

Ca angajat CGS România vei beneficia de un program de lucru flexibil, în funcție de nevoile tale, cât și vei participa la sesiuni de formare și training-uri intensive pentru a îți îmbunătăți cunoștințele și pentru a putea să îți îndeplinești cu brio atribuțiile. Te vei alătura unei echipe entuziaste și dinamice ce te va ajuta la dezvoltarea unei cariere de succes, într-un mediu fun și interactiv, înconjurat de prieteni.

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Cerinte

We're looking for a Customer Advocate who can make a real difference! Are you a proactive, customer-focused individual who loves helping people find the perfect solution? If so, this is the role for you. We're a dynamic team looking for someone to guide our small business customers through their price plan upgrades, making sure their experience is not just seamless, but genuinely awesome.

Who You Are:

You're a natural at communication and have a knack for sales. You're empathetic, can explain tricky stuff in a simple way, and get excited about coming up with fresh, creative ideas for engaging with customers. If you thrive on collaborating with a team to ensure customer satisfaction and want to help shape the customer journey, we can't wait to meet you!

Responsabilitati

What You'll Be Doing:

• Upgrade Guru: You'll be the go-to expert for helping customers navigate their price plan options. Through email and Zoom, you'll talk with them, learn about their business needs, and recommend the best upgrades.
• Customer Communicator Extraordinaire: You'll be the main point of contact, keeping customers in the loop from their first question to their final confirmation. You'll break down complex details about new plans, including features, benefits, and billing changes, so it's all crystal clear.
• The Ultimate Advocate: You'll be the customer's biggest fan, making sure their upgrade journey is a positive one that meets their needs and expectations. You'll help them see how the new plan will benefit them, guiding them to the best possible option.