RVO Support Engineer

RVO2 is a global program that leverages virtualization technology to manage project engineering systems at multiple centers. 

The RVO2 Support Engineer is responsible for overall activities related to the support of the Worldwide Centralized Engineering Infrastructure in the local RVO2 center and remote support of other RVO2 centers. Tier 1 is the first-line support that handles basic customer issues and activities, while Tier 2 is the second-line support that handles medium complexity issues and activities such as systems deployment, resolution of support requests and assisting more senior personnel. Activities should be performed following existing documented processes and standards under our ISO 27001 certification.

We look forward to seeing your application!

In This Role, Your Responsibilities Will Be:

• To actively participate in a variety of activities of the daily operation, by providing Tier 1 and Tier 2 support with limited assistance
• To participate in the creation of troubleshooting tasks with low to moderate complexity
• To participate in the implementation of solutions with varied complexity according to documented standards
• To participate and observe interactions and troubleshooting with internal and external customers
• Examples of activities:
  • Deployment and decommissioning of systems in a virtual environment
  • Resolution of support requests in a virtual environment, including support for Emerson applications and products such as: DeltaV, Syncade, Mimic and Project Data Link
  • Configuration of product templates
  • Execution of backups and restores

Who You Are:

You display a can-do attitude in good and bad times. You build and deliver solutions that meet customer expectations. You encourage the open expression of diverse ideas and opinions. You scan the environment for new technical skills, knowledge, or capabilities that can benefit business or personal performance.

For This Role, You Will Need:

• Bachelor's degree in Information Technology, Engineering, or equivalent experience level in related field.
• Minimum 2+ years of experience in:
  • VMware vSphere and VCenter
  • MS Windows server OS
  • Deployment of virtual machines in a large virtual environment
  • Networking (certifications desirable)
• Excellent verbal and written communication skills in English

Preferred Qualifications that Set You Apart: 

• Knowledge of:
  • VMware Operations Manager
  • Dell blade and rack systems
  • Datacenter Operations
  • ISO 27001 Information Security Management System
• Experience using MS SharePoint and MS Teams
• Familiar with Emerson Automation Solutions products, processes and standards

Our Culture & Commitment to You

At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams, working together are key to driving growth and delivering business results.