Junior Technical Support Specialist L2 – French (Remote)

Scurta descriere a companiei

ABC Human Capital este urmarea fireasca a experientei castigate de fondatorul companiei, in acest domeniu vast, complex, provocator, in continua miscare si schimbare al resurselor umane.
Anul 2005 a reprezentat momentul concretizarii unui ideal: fondarea unei agentii de recrutare si executive search ce pune la dispozitia clientilor sai atat consultanta in recrutare si headhunting, precum si intreaga gama de servicii aferente capitalului uman.
Adaptam cu succes noile tendinte din domeniul Resurselor Umane si utilizam creativ oportunitatile pe care le ofera mediul economic pentru atingerea target-urilor comerciale si de comunicare ale partenerilor nostri.
Activitatea noastra se traduce in solutii inteligente bazate pe baze de date complete si complexe, aplicatii web, portaluri de informare si socializare, baterii de teste concepute si implementate impreuna cu fiecare dintre parteneri, campanii de marketing online si headhunting.

Cerinte

Ideal candidate
• To ensure that the services provided to our customers are continuously available and performing up to Service Level Agreement (SLA) performance levels in accordance with the quality assurance and safety plan
• Must demonstrate basic technical knowledge with a minimum of 1 year of IT support experience, basic understanding of networking, Linux and ITIL concepts are nice to have, excellent written and verbal communication skills
• Very good level of French & English (minimum B2)
• Availability to work weekly rotating day and night shifts (06:00–15:00 / 13:00–22:00 / 22:00–06:00) is required
• Motivated to learn and develop technical skills

Responsabilitati

Responsibilities
• Monitors physical resources (disks, robots, controllers, etc.) and logical resources (software, disk space, etc.)
• Monitors of flows between applications
• Analyses the events detected on servers or flows between different applications, solves the issues or escalate them to responsible teams
• Responsible with starting, stopping and constantly monitoring of the IT resources respecting the daily schedule
• Handles both technical and functional incidents and solves them or escalate them according to the existing procedures using ticketing systems
• Launches recovery tools or commands (manual recovery, reconfiguration of IT resources, copying of files, backup operations)
• Responsible with maintaining the knowledge database updated through documentation of the issues encountered and techniques used to solve them for future reference.

Alte informatii

Benefits:
• Compensation package including competitive salary, meal vouchers, Easter and Christmas bonuses, vacation bonus, and performance-based bonuses.
• Special occasion bonuses to celebrate important life events.
• Additional vacation days, increasing with seniority.
• Birthday day off to celebrate your special day.
• Health insurance/Life insurance/Dental insurance.
• Multiple learning and development opportunities, including training, job rotations, and career progression