Collections – Senior Process Associate – French – Hybrid Bucharest

Short company description

Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today.

With more than 5,000 employees in our Bucharest, Cluj-Napoca and Iași offices, we take pride in being the largest employer and talent developer in the business services industry. Our service portfolio includes domains such as: Finance & Accounting, Supply Chain, Trust & Safety, Customer Care, Insurance and Data-Tech-AI.

Genpact is on the lookout for high-potential talent to join our growing teams in Bucharest, Cluj-Napoca and Iași, or remote from anywhere in Romania.  We offer our workforce a flexible work-life balance and enable them to work from the office, hybrid, or from home. Our diverse teams include foreign-language speakers in a variety of roles, such as Accounts Payable, Accounts Receivable, General Ledger, Customer Care, Technical Support, Procurement, Order Management, Ad Moderation and Content Moderation.

Requirements

Full professional knowledge of French, min. C1 and English min B2.

Business School Degree or qualification or minimum relevant work experience directly related experience to either cash collection or customer service, ideally in a multinational environment.

Ability to work under pressure in a dynamic environment.

Microsoft Office proficiency, especially Excel.

Cash collection skills, with detail orientation.

Basic financial analysis skills

Ability to be hardworking and to think “outside the box”.

Interpersonal and teamwork skills.

Verbal and written communication skills.

Problem solving

Cultural awareness in a diverse and international environment.

Thirst for learning.

Responsibilities

Work closely with Team leader and Team members; take over Team leader assigned tasks and prioritize based on business need and impact.

Perform Senior AR Specialist daily activities: complete daily tasks and supports others with coaching on completion of metrics

Timely and actively contact external customers regarding unpaid invoices, and do the follow-up based on the case. Contact will vary from email, automated solution or phone calls, based on the collection strategy and process context.

Validates reasons for delinquency using appropriate sources of internal / external information

Analyzes reasons for non-payment / reasons for disputes with internal / external customers and find the root causes 

Analyze miscellaneous items / open credit balances of customers, and actively communicate with the customer to allocate them properly / to process refunds 

Prepare and process accounts reconciliation in communication with external / internal customers  

Analyze disputes root causes based on communication with external customers / dispute resolvers monitor and escalate delayed resolution of disputes 

Prepare regular and ad hoc analysis of her / his portfolio situation, define priorities for contacting customers 

Regularly analyze in meetings with internal customers further actions for top collectable / disputed / miscellaneous cases 

Process shifting of uncollectable items for legal actions / ensure processing of write-offs 

Works or helps and guides junior colleagues on difficult account reconciliation / escalation cases.

Manage complex customer accounts.

Acts as a buddy of new joiners during business specific training, shadowing.

Is the second voice collector within the team on escalated, aged items.

Run existing reports on a daily, weekly, and monthly basis.

Improve & maintain reports based on the I2C standards.

Learn and develop soft and hard skills based on Genome Profile setup.

Resolve customer inquiries promptly & accurately, by understanding customer market & needs.

Proactively contact customers for timely collection or resolution of aged receivables, by regularly collecting & analyzing customer data.

Have a controllership overview of the dunning cycle/letters.

Validate that reports meet risk & financial requirements.

Coordinate Payment Plan proposals, pre-bankruptcy and pre-receivership recoveries once approved by the risk department.

There may be an opportunity to take part in special projects, for those interested in personal / professional development opportunities.

Accomplish all responsibilities in line with client compliance and integrity requirements.

Create, update, revise, and submit standard operating procedures for approval.

Follow the training plan set by management, complete it on time, and highlight potential risks for delays.

Act as a backup or cross-trained for another process or scope of work.

Other info

Why join Genpact?
• Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation
• Make an impact – Drive change for global enterprises and solve business challenges that matter
• Accelerate your career — Get hands-on experience, mentorship, and continuous learning opportunities
• Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
• Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.
Let’s build tomorrow together.

Benefits

• Special events bonus (ex: Easter, Christmas)
• Medical insurance
• Life insurance
• Gym membership
• Trainings
• Courses
• Certifications
• Discount for company products / discount for services of partner companies
• Choose your benefits within a maximum budget
• Short Fridays
• Teambuildings / trips
• Parties / company events
• Laptop
• Mobile phone
• Parking space
• Fun / Relax Area
• Meal vouchers
• Holiday vouchers
• Cultural vouchers
• Gift vouchers