Customer Support with German and English

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Employer: TELUS International
Domain:
  • Customer Support - Client Service
  • Public Relations
  • Telecommunication
  • Job type: full-time
    Job level: Student/Graduate
    Location:
  • BUCHAREST
  • nationwide
    Updated at: 11.08.2018
    Remote work: On-site
    Short company description

    TELUS International (NYSE & TSX: TIXT) designs, builds and delivers next-generation digital solutions to enhance the customer experience (CX) for global and disruptive brands. The company’s services support the full lifecycle of its clients’ digital transformation journeys, enabling them to more quickly embrace next-generation digital technologies to deliver better business outcomes. TELUS International’s integrated solutions span digital strategy, innovation, consulting and design, IT lifecycle including managed solutions, intelligent automation and end-to-end AI data solutions including computer vision capabilities, as well as omnichannel CX and trust and safety solutions including content moderation. Fueling all stages of company growth, TELUS International partners with brands across high growth industry verticals, including tech and games, communications and media, eCommerce and fintech, healthcare, and travel and hospitality.

    TELUS International’s unique caring culture promotes diversity and inclusivity through its policies, team member resource groups and workshops, and equal employment opportunity hiring practices across the regions where it operates. The company is building stronger communities and helping those in need through large-scale volunteer events that have positively impacted the lives of more than 250,000 citizens around the world and through its five TELUS International Community Boards that have provided $4.6 million in funding to grassroots charitable organizations since 2011. Learn more at: telusinternational.com.

    Requirements

    - excellent command of German language (speaking, writing, understanding), medium level of English
    - availability for a full time / part time schedule, Monday - Saturday, 10:00 - 19:00
    - individuality, tact, and ability to work directly with international clients
    - very good communication skills and the ability to remain calm in all situations
    - good computer literacy
    - adaptability, initiative, proactively
    - ready for learning new things and bringing add value to the team

    Responsibilities

    - taking/making calls in German language and writing emails
    - identifying customer needs, assisting with their inquiries, and providing the highest quality of service in meeting their needs.
    - resolves customer questions, complaints and requests via telephone, e-mail, back-office or chat
    - developing and maintaining a full knowledge of client products and services
    - handle and resolve customer complaints
    - perform customer verifications
    - manage customers' accounts
    - offers customer support using different software applications
    - record details of actions taken

    Other info

    We offer:
    Stable job – we offer permanent labor contracts
    Multilingual exposure – we serve international clients daily – join us and improve your spoken and written language skills with native speakers
    Positive environment – we care about the well-being of our employees, invest in their development, encourage fun and team building initiatives
    Community projects – we run CSR (Corporate Social Responsibility) events all year long. Make the world better, together with us!
    Private medical insurance coverage – we work with one of the best suppliers, Regina Maria Medical Center where you will benefit from a Professional package
    Meal tickets shall be granted monthly

    Other fun stuff:
    Special discounts provided by our partners in different industries (Banking, Telecom, Gym & Fitness)
    Free massages on site, fruits every week to boost your energy, free books rent and delivery to support your career growth
    Special discounts for our team members in AFI mall where our office is located

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