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IT Help Desk Specialist-Multilingual (English + FR/IT/ES)
Acest job nu mai este activ!Vezi toate job-urile Optima Solutions Services active.Vezi toate job-urile IT Help Desk Specialist-Multilingual (English + FR/IT/ES) active pe Hipo.roVezi toate job-urile in Customer support - Client service active pe Hipo.roVezi toate job-urile in IT Hardware active pe Hipo.roVezi toate job-urile in IT Software active pe Hipo.ro |
| Angajator: | Optima Solutions Services |
| Domeniu: |
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| Tip job: | full-time |
| Nivel job: | 1 - 5 ani experienta |
| Orase: |
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| Actualizat la: | 28-11-2025 |
| Remote work: | On-site |
🔧 Your Responsibilities
- Provide 1st line IT support (via phone/email/ticketing) to users
- Troubleshoot hardware, software, network, and application issues
- Escalate complex incidents to Level 2/3 when needed
- Maintain accurate documentation of cases and solutions
- Guide users through step-by-step solutions with patience and clarity
- 2–3 years experience in IT Help Desk / Technical Support
- Solid understanding of Windows OS, Microsoft 365, VPN, remote tools
- Excellent communication skills in English and one of the following languages:
- French 🇫🇷
- Italian 🇮🇹
- Spanish 🇪🇸
- Familiarity with ticketing systems (e.g., ServiceNow, Zendesk, Jira)
- Customer-first attitude & ability to stay calm under pressure
- Adaptability, resilience, and solution-focused mindset
Beneficii
- Prime ocazii speciale (ex: Paste, Craciun, 8 mar etc)
- Abonament medical
- Training-uri
- Cursuri
- Zile libere suplimentare
- Petreceri/evenimente companie
- Laptop
- Fun / Relax Area
- Tichete de masa


