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IT Help Desk Specialist-Multilingual (English + FR/IT/ES)

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Angajator: Optima Solutions Services
Domeniu:
  • Customer support - Client service
  • IT Hardware
  • IT Software
    • Tip job: full-time
    Nivel job: 1 - 5 ani experienta
    Orase:
  • Iasi
    • Job la nivel national
    Actualizat la: 28-11-2025
    Remote work: On-site

    🔧 Your Responsibilities

    • Provide 1st line IT support (via phone/email/ticketing) to users
    • Troubleshoot hardware, software, network, and application issues
    • Escalate complex incidents to Level 2/3 when needed
    • Maintain accurate documentation of cases and solutions
    • Guide users through step-by-step solutions with patience and clarity
    ✅ Requirements
    • 2–3 years experience in IT Help Desk / Technical Support
    • Solid understanding of Windows OS, Microsoft 365, VPN, remote tools
    • Excellent communication skills in English and one of the following languages:
      • French 🇫🇷
      • Italian 🇮🇹
      • Spanish 🇪🇸
    • Familiarity with ticketing systems (e.g., ServiceNow, Zendesk, Jira)
    • Customer-first attitude & ability to stay calm under pressure
    • Adaptability, resilience, and solution-focused mindset
    Excited to get to know you!

    Beneficii

    • Prime ocazii speciale (ex: Paste, Craciun, 8 mar etc)
    • Abonament medical
    • Training-uri
    • Cursuri
    • Zile libere suplimentare
    • Petreceri/evenimente companie
    • Laptop
    • Fun / Relax Area
    • Tichete de masa

    Locuri de munca Customer support - Client service
    Locuri de munca IT Hardware
    Locuri de munca IT Software
    Locuri de munca Optima Solutions Services ( 5 )