Product Consultant with Czech ( Remote Job)

Scurta descriere a companiei

Ca angajat CGS România vei beneficia de un program de lucru flexibil, în funcție de nevoile tale, cât și vei participa la sesiuni de formare și training-uri intensive pentru a îți îmbunătăți cunoștințele și pentru a putea să îți îndeplinești cu brio atribuțiile. Te vei alătura unei echipe entuziaste și dinamice ce te va ajuta la dezvoltarea unei cariere de succes, într-un mediu fun și interactiv, înconjurat de prieteni.

#FriendsWorkingTogether

Cerinte

We are looking for persevering and energetic people like you, who want to develop both personally and professionally! If you have the same aspirations, join the #CGSDreamTeam!

We are looking forward to getting to know you!

So, if you have the following, make sure to let us know!

- Previous experience in customer support or a similar customer-facing role;
- Fluency in Czech and English, with excellent written and verbal communication skills;
- Customer-oriented personality – enjoys interacting with people and providing assistance;
- Team player with strong interpersonal skills, enjoys working with diverse individuals;
- Demonstrates strong critical thinking and problem-solving abilities;
- Experience in training delivery and knowledge management is an advantage.

Responsabilitati

- Provide technical support to customers via phone and e-mail for electronic devices and products (such as smartphones, tablets, and laptops);
- Offer assistance and guidance, including procedural documentation and troubleshooting instructions;
- Respond to customer requests within agreed time frames and according to internal service standards;
- Prioritize and manage cases efficiently to ensure timely resolution;
- Build and maintain a positive working relationship with customers and internal teams

We offer:

-Private medical subscription;
-Meal Tickets;.
-A 7card Subscription;
-Incentives and also bonuses for our employees – financial and non-financial;
-The opportunity to take your career to the next level and apply for a middle/ upper management position in CGS