Content Moderation - Process Associate - French – On site Bucharest

Short company description

Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today.

With more than 5,000 employees in our Bucharest, Cluj-Napoca and Iași offices, we take pride in being the largest employer and talent developer in the business services industry. Our service portfolio includes domains such as: Finance & Accounting, Supply Chain, Trust & Safety, Customer Care, Insurance and Data-Tech-AI.

Genpact is on the lookout for high-potential talent to join our growing teams in Bucharest, Cluj-Napoca and Iași, or remote from anywhere in Romania.  We offer our workforce a flexible work-life balance and enable them to work from the office, hybrid, or from home. Our diverse teams include foreign-language speakers in a variety of roles, such as Accounts Payable, Accounts Receivable, General Ledger, Customer Care, Technical Support, Procurement, Order Management, Ad Moderation and Content Moderation.

Requirements

Any Graduate (PG an added advantage)

· Freshers are eligible

· Fluent in Read/Write in English & French Language
Preferred qualifications

· Effective probing skills and analyzing / understanding skills

· Problem solving skills with customer centric approach

· Must be able to work on a flexible schedule (including weekend shift work)

Responsibilities

Provide resolution to maintain standards of quality

· Review content and provide resolution based on prescribed guidelines

· Recognize trends and patterns and raise issues timely

· Provide insights to help improve the support to the users

· Maintain a thorough understanding of process and policies

· Provide excellent customer service to our customers

· This job may require working a 24/7 schedule with alternating shifts and daily review of online content that may be highly egregious/ sensitive in nature, such as (but not limited to) graphic violence, self-harm, child abuse, and hate speech.

Other info

What can we offer?

· Attractive salary.

· Stable job offers - employment contract.

· Work in a multicultural environment;

· Various trainings (initiating, soft skills).

· Possibility of development;

· Benefits (Meal Tickets, Medical Services, Insurance, additional vacation days, partner discounts).

Benefits

• Performance bonus
• Annual bonus
• Hiring bonus
• Relocation bonus
• Holiday bonus
• Special events bonus (ex: Easter, Christmas)
• Medical subscription
• Medical insurance
• Life insurance
• Gym membership
• Trainings
• Courses
• Certifications
• Transport cost reimbursement
• Discount for company products / discount for services of partner companies
• Teambuildings / trips
• Parties / company events
• Laptop
• Parking space
• Fun / Relax Area
• Meal vouchers
• Holiday vouchers
• Cultural vouchers
• Gift vouchers