Service Engineer (m/f/d) - Integration & Automation @Retarus

Become Service Engineer (m/f/d) - Integration & Automation at Retarus.

Retarus is a worldwide provider of cloud-based messaging solutions at enterprise scale. We serve over 40% of the companies listed on the S&P Global 100, e.g. Adidas, Bayer, SAP, BNP Paribas, Goldman Sachs, T-Systems, Swarovski & UPS, as well as governmental agencies and major players in markets across the world. Privately owned and founder-managed for over thirty years, Retarus is customer-oriented, stable, a fair employer, and a strategic business partner with a long-term vision. With some 500 employees in 19 offices on four continents, Retarus operates locally and thinks globally: our teams are organized across borders and are highly integrated. This makes Retarus a multicultural, multilingual, and engaging workplace. We are committed to creating a diverse and dynamic environment for our employees, with generous compensation, time off, and a global, collaborative workplace.
What we offer

• Mobile working and flexible working time
• Collaborative, diverse company culture and superior team spirit
• Flat hierarchies and great feedback culture
• Development opportunities & career perspective
• International business & cross-site collaboration
• Modern, dog-friendly offices with nice amenities
• Company-paid health insurance, public transportation, lunch vouchers and further benefits

What you'll do

• Own and manage production systems across EDI, IDP, EIS, and ESign, ensuring stability and performance.
• Continuously analyze system workflows to identify and implement enhancements in performance, monitoring, and reliability.
• Configure and optimize systems for existing customers, from technical planning to hands-on implementation.
• Lead automation efforts by building and maintaining tools and scripts using Python, Bash, or similar technologies.
• Investigate, document, and escalate technical issues through Jira, partnering with development and product teams to resolve them.
• Conduct thorough root-cause analysis and resolution of customer support tickets from end to end.
• Collaborate with cross-functional teams—including Application Management, Development, and Product—to ensure smooth operations and delivery.
• Maintain clear and up-to-date operational documentation, such as in Confluence, and ensure accuracy over time.

What you'll need

• A degree in IT or completed vocational training is great - but a strong passion for technology can be just as valuable.
• A customer-focused mindset and the ability to support and advise clients effectively.
• Basic knowledge of Linux and command-line tools (e.g., Bash).
• Curiosity and enthusiasm for emerging technologies, including AI.
• Experience with data recognition or electronic data interchange (EDI) systems is a plus.
• Familiarity with ITO tools such as Git, CheckMK, Docker, SaltStack, Jira, or Confluence is a big advantage.
• Some scripting or programming experience is helpful—especially for understanding and working with our proprietary mapping solutions.
• Very good written and spoken German and English skills.

What you can expect At Retarus, you will work on impactful and dynamic projects, with real opportunities to make a difference. Our customers are leaders across diverse industries, with constantly evolving needs and high expectations. You’ll be working with cutting-edge technology and great creative leeway to meet customers’ needs – and the projects you work on will be deployed globally. Working at Retarus, you will collaborate closely with convivial, culturally diverse teammates. You will grow professionally in a dynamic and exciting workplace and design impactful solutions in real time with top companies.

Benefits

• Performance bonus
• Annual bonus
• Medical subscription
• Dental subscription
• Extra days off
• Flexible work schedule
• Meal vouchers
• Holiday vouchers