Support Team Leader @The Access Group

Employer: Jobs from Hipo in Timisoara
Domain:
  • Management - Consulting
    • Job type:: full-time
    Job level: 1 - 5 ani experienta
    Location:
  • Arad
  • Oradea
  • Timisoara
    • Updated at: 21-10-2025
    Remote work: On-site
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    You can apply to this ad only with your hipo.ro account, without creating a CV.
    Completing the web form for a new account on hipo.ro takes 2 minutes or you can import your data from Facebook or Linkedin.


    Join the Access Family Love Work. Love Life. Be You. At Access Group, we believe in believing in better — building a culture where we grow together, innovate boldly, and empower our customers to do more of what truly matters. We’re looking for a passionate Customer Support Team Leader to inspire our teams, bring fresh ideas, and drive continuous improvement in our customer experience. What You’ll Do

    • Lead and motivate your team to deliver an exceptional customer experience.
    • Create a supportive learning environment through coaching, feedback, and recognition.
    • Ensure your team has the right tools, training, and processes to perform at their best.
    • Foster a customer-first mindset with clear goals and expectations.
    • Act as a point of escalation and represent Access in customer meetings with professionalism and confidence.
    About You
    • Strong background in service delivery and leading successful customer support teams.
    • A motivational leader who is pragmatic, results-driven, and adaptable to change.
    • Curious and forward-thinking, always looking for ways to innovate and improve.
    • A confident communicator who builds trust and positive relationships with both customers and colleagues.
    What We Offer
    • A hybrid working model that encourages collaboration in our vibrant offices.
    • 25 days of annual leave, increasing with seniority.
    • Private healthcare, life insurance, and one charity day each year to support a cause you care about.
    • A personalised development plan and opportunities to accelerate your career.
    About Access Group Access Group is one of the largest UK-headquartered business management software providers, empowering over 160,000 organisations across commercial and non-profit sectors in Europe, the USA, and APAC. With around 8,500 employees, we’re dedicated to product innovation and delivering excellent customer experiences. At Access, we are committed to creating a welcoming and inclusive environment where everyone can thrive. Even if your experience doesn’t align perfectly with every requirement, we encourage you to apply — you might be exactly who we’re looking for.

    Benefits

    • Performance bonus
    • Medical subscription
    • Dental subscription
    • Extra days off
    • Flexible work schedule
    • Meal vouchers
    • Holiday vouchers

    Apply without a CV Apply with LinkedIn Register with Facebook

    You can apply to this ad only with your hipo.ro account, without creating a CV.
    Completing the web form for a new account on hipo.ro takes 2 minutes or you can import your data from Facebook or Linkedin.

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