Sales Administrator

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The Access Group is one of the leading providers of business management software to small and mid-sized organizations in the UK, Ireland, and Asia Pacific. Over the past years, we’ve gone from almost 1,000 to 6,000 people. We help over 60,000 customers across commercial and not-for-profit sectors become more productive and efficient.
Our Global Operations Center in Romania is on a journey of continuous growth and want to engage with top talent around the country. Headquartered in Timisoara, we offer you the possibility to work remote and join our offices at your choice.
Helping everyone at Access Love work and Love life is at the heart of everything we do. It shapes how we do things and allows us to create a place where people want to be and can be at their best.
We’re passionate about our values, which guide how we all make decisions and get things done. We love to make our customers lives easier so our value to ‘Make Access better every day’ is one we’re obsessed with. From attracting the right people, helping them grow and be the best they can be, we’re helping people at Access to love what they do and be happy.

Cerinte

Your skills and experiences might also include:   

Experience & Technical Skills: Proven background in sales administration, customer service, or similar roles; comfortable using Salesforce or other CRM systems (preferred but not essential).

Organisation & Attention to Detail: Strong organisational abilities, excellent attention to detail, and the capability to manage multiple tasks while prioritising effectively in a fast-paced environment.

Communication & Interpersonal Skills: Excellent written and verbal communication skills, with a professional and confident phone manner and comfort in making follow-up calls.

Mindset & Career Focus: Customer-focused and proactive approach, with a strong interest in developing a long-term career in digital sales.

Responsabilitati

Day-to-day, you will:

Sales Administration & Data Management: Maintain accurate customer and sales data in Salesforce; generate and prepare contracts, recontract paperwork, and proposals; ensure database integrity and smooth handovers; manage and route customer communications; handle queries related to billing, portals, or general services; and provide day-to-day administrative support to Sales, Marketing, and Contracts & Renewals teams.

Processing Smaller Sales: Take ownership of low-complexity or low-value opportunities such as SaaS module add-ons, quick upgrades, and promotional offers; ensure these are properly qualified, processed efficiently, and closed promptly while maintaining accuracy and compliance in all contract and billing processes
.
Pipeline Reinvigoration: Monitor older, lost, or stalled opportunities in Salesforce; re-engage prospects through email and phone follow-ups to reassess interest; and escalate requalified opportunities to the wider sales team for progression.

Development & Sales Support: Participate in targeted outreach and warm call campaigns; shadow senior sales colleagues to build discovery and qualification skills; and gain experience in digital sales processes, including CRM management, video outreach tools, and structured pipeline reporting.