Associate Technical Support Engineer

Scurta descriere a companiei

The Access Group is one of the leading providers of business management software to small and mid-sized organizations in the UK, Ireland, and Asia Pacific. Over the past years, we’ve gone from almost 1,000 to 6,000 people. We help over 60,000 customers across commercial and not-for-profit sectors become more productive and efficient.
Our Global Operations Center in Romania is on a journey of continuous growth and want to engage with top talent around the country. Headquartered in Timisoara, we offer you the possibility to work remote and join our offices at your choice.
Helping everyone at Access Love work and Love life is at the heart of everything we do. It shapes how we do things and allows us to create a place where people want to be and can be at their best.
We’re passionate about our values, which guide how we all make decisions and get things done. We love to make our customers lives easier so our value to ‘Make Access better every day’ is one we’re obsessed with. From attracting the right people, helping them grow and be the best they can be, we’re helping people at Access to love what they do and be happy.

Cerinte

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Deliver exceptional customer service and product support through chat, phone, and email, adhering to SLA milestones
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Accurately manage the case management system, recording and resolving or escalating queries as needed
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Proactively enhance customer experience by identifying trends, researching challenges, and creating solutions
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Promote the Customer Success Portal, assist with registrations, and maintain Knowledge Base articles to meet and exceed service standards

Responsabilitati

Develop comprehensive knowledge of the software and quickly grasp technical concepts and new functionalities
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Demonstrate flexibility, pragmatism, and effective self-planning to adapt to shifting priorities
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Act as a role model, promoting best practices and a positive working environment, while delivering high-value, efficient, and effective business outcomes
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Exhibit strong communication skills, maintaining a calm and professional demeanor during challenging queries, and work enthusiastically as part of a team

Alte informatii

What are we all about?
The Access Group is one of the largest UK-headquartered providers of business management software to small and mid-sized organisations in the UK, Ireland, USA and Asia Pacific. It helps more than 100,000 customers across commercial and non-profit sectors become more productive and efficient. Our products and solutions go beyond providing technology, we connect the right people with the right data, at the right time, through Access Workspace.
At Access, we are committed to creating a welcoming and inclusive environment where everyone can thrive. If you're excited about this role, (even if your previous experience doesn't align perfectly), you might just be the perfect fit for us! We wholeheartedly believe in equality for all and the transformative power of diversity. Why not join our vibrant team where you can love what you do, love how you live, and most importantly, be authentically you? Let's make a difference together.