Customer Relationship Officer

Scurta descriere a companiei

We began our journey in 1993 as the first company that provided internet services in Romania. We then contributed to the development of the IT&C market and that of the entire company. We are part of the Deutsche Telekom Group.

Cerinte

Requirements

University degree (preferably in economics, law, or technical fields).
Minimum 3 years of experience in a similar role (Sales Support, Contract Management, Commercial Back Office).
· Experience in drafting contracts (demonstrated knowledge: contracts structure, contracts type, contracts writing, etc.).
Strong MS Office skills (Word, Excel, PowerPoint) and experience working with CRM/ERP systems.
Understanding of telecommunications and IT integration terminology and processes (an advantage).
Excellent written and verbal communication skills, attention to detail.
Ability to work under tight deadlines and manage multiple tasks simultaneously.
Advanced level of English (written and spoken).

Key Competencies

Customer relationship management
Active listening and problem-solving
Detail orientation for contract work.
Collaboration with cross-functional teams
Time management and multitasking

Responsabilitati

Act as the primary contact for a portfolio of existing B2B clients.
Prepare, draft, and update commercial contracts, annexes, addenda, and other project-related documents.
Review documents for administrative and procedural compliance according to company standards and applicable legislation.
Monitor contract deadlines and ensure timely communication to all stakeholders (renewals, extensions, terminations).
Provide administrative support to the sales team during the bidding and offer preparation process (documentation, forms, presentations).
Prepare periodic reports on contract status and other commercial documents.
Other Sales Support related activities: processing, billing, archiving, etc.