Internship IT Support Analyst L2 (CDD 6 months)

Short company description

Societe Generale Global Solution Centre is a business solution center for Societe Generale, one of the largest European financial groups. We provide high-quality professional services for more than 35 countries in various fields of activity – Finance & Accounting, Human Resources, Information Technology, Know Your Customer, Compliance. Our mission is to build together a better and sustainable future through responsible and innovative solutions.

With a team of over 2800 colleagues, we foster a diverse and flexible work environment which offers the means to learn and develop for both experienced and young professionals. Here you will find the resources to continuously learn and improve your skillset (or, why not, to explore a completely different career path) through international exposure, transversal projects, numerous learning platforms or internal mobility opportunities.

We are recruiting in Bucharest across both non-IT (HR, Compliance, KYC, Finance, Risk & Control, Audit, Legal, Client Service) and IT (Developer, Business Analyst, Project Manager, Cybersecurity, QA) areas, with around 120–140 open roles.

Our hybrid work setup encourages flexibility and balance. We offer development programs, certifications, and continuous learning opportunities, along with competitive compensation, health and wellbeing benefits, flexible perks, and additional time off—all designed to support your growth and success.

With us, you can shape your future to reach your aspirations, while also being able to focus on what is important for you!

Requirements

• Experience in the support field with good skills on incident management processes/tools;
• Ability to analyze incidents and follow incident instructions (communication, messages, priority assignment, etc.);
• Good written communication skills;
• Autonomy, curiosity and rigor;
• A proactive and responsive attitude / Team spirit and a desire to constantly learn;
• Ability to analyze and summarize;
• Intermediate French and English;
• Insurance knowledge and functional case analysis skills are desirable.

Responsibilities

• The department primarily covers the production environment: Daily monitoring of optimal service operation;
• User support: requests for information or assistance regarding the use and operation of specific applications;
• Preventing malfunctions (continuous service monitoring, developing service monitoring procedures, analyzing and tracking incidents and problems to propose optimization and improvement avenues in collaboration with project owners and project managers);
• Managing, processing, and tracking incidents until closure;
• Participating in production monitoring committees and/or project committees;
• Maintaining documentation (operating procedures, FAQs) and the application contact list up to date;
• Managing ad hoc work and tracking requests;
• Writing specific reports;
• Maintaining on-site presence within the scope of work according to established schedules and internal organization.

Other info

SG GSC is a Great Place to Work® certified company. Here, you will find a flexible workplace and culture, autonomy, constant learning opportunities, dynamism, and talented people, making this experience a real career accelerator. You will also discover all the diversity of our businesses, in a sector that is constantly evolving and innovating.

Plus, you will enjoy all our benefits:

• competitive compensation & remuneration, including annual performance bonus;
• preventive healthcare plan, and group health & life insurance;
• wide range of flexible benefits within a monthly budget;
• office perks, wellbeing and mental health programs;
• various social benefits and bonuses for personal or family events;
• 9-to-5 workday & flexible work environment: hybrid or fully remote if you are located outside Bucharest;
• additional paid and unpaid time off, including Sabbatical leave;
• learning and growth opportunities based on individual development and career plans;
• unlimited access to various eLearning resources.

Benefits

• Annual bonus
• Special events bonus (ex: Easter, Christmas)
• Medical subscription
• Medical insurance
• Life insurance
• Private pension
• Trainings
• Courses
• Certifications
• Bookster subscription
• Payment / Compensation for extra hours
• Choose your benefits within a maximum budget
• Extra days off
• Flexible work schedule
• Parties / company events
• Laptop
• Fun / Relax Area
• Meal vouchers
• Holiday vouchers
• Cultural vouchers
• Nursery vouchers
• Gift vouchers