Implementation Engineer (Technical Consultant)

Short company description

The Access Group is one of the leading providers of business management software to small and mid-sized organizations in the UK, Ireland, and Asia Pacific. Over the past years, we’ve gone from almost 1,000 to 6,000 people. We help over 60,000 customers across commercial and not-for-profit sectors become more productive and efficient.
Our Global Operations Center in Romania is on a journey of continuous growth and want to engage with top talent around the country. Headquartered in Timisoara, we offer you the possibility to work remote and join our offices at your choice.
Helping everyone at Access Love work and Love life is at the heart of everything we do. It shapes how we do things and allows us to create a place where people want to be and can be at their best.
We’re passionate about our values, which guide how we all make decisions and get things done. We love to make our customers lives easier so our value to ‘Make Access better every day’ is one we’re obsessed with. From attracting the right people, helping them grow and be the best they can be, we’re helping people at Access to love what they do and be happy.

Requirements

What does Access offer you?

We offer a blended approach to office working, encouraging you to collaborate and connect in one of our thriving offices. We deliver on what we say, taking the development of our people seriously. We’ll work with you to progress your success plan and provide opportunities to accelerate your career.

You will start with 25 days annual leave that increases with your seniority in the company, a private healthcare and life insurance. We pride ourselves on being an organisation that gives back so you’ll also have one charity day allocated to support a cause that matters to you. There are plenty of other perks. Apply to find out more.

About you:
You will deliver key aspects of implementation projects to a high standard, within agreed timelines and handle technical tasks like installing and deploying software solutions, while also communicating directly with customers and offering process guidance. Strong time management is essential, as you'll manage multiple projects each week. You should be comfortable working independently, raising risks early to ensure smooth delivery.
As part of the Healthcare team, you’ll collaborate with internal stakeholders to share technical details and support the delivery of complex projects. This role supports healthcare trusts using our solutions to achieve better outcomes for patients and care teams.

Day-to-day, you will:

• Deliver complex and large-scale implementations on time and within budget, including system installation, configuration, project and customer testing, process improvements, and documentation.
• Develop a deep understanding of Access software and its integration with customer systems, while performing initial triage of issues and collaborating with internal teams to resolve and apply fixes.
• Manage software deployments, troubleshoot technical issues end-to-end, and demonstrate problem-solving techniques across database management, hardware, infrastructure, and server administration.
• Apply your knowledge of internet protocols, security standards, web technologies (IIS), and clinical applications, with flexibility to support out-of-hours deployments and project go-lives.

Responsibilities

Your skills and experiences might also include:

• Proven experience working in complex project environments with clear objectives and deadlines, demonstrating ownership, proactivity, flexibility, and responsibility.
• Strong communication skills, both written and verbal, with a positive, articulate approach and excellent customer-facing abilities.
• Excellent problem-solving skills, including reviewing and analysing log files, with a solid understanding of web technologies, networking, server-side architecture, and familiarity with SSL/TLS certificates.
• Advanced MS SQL Server skills, including writing queries, troubleshooting performance, data manipulation, and managing backups and restores.

Desirable:

• Desirable working knowledge of tools such as Fiddler, Wireshark, Postman or SOAP UI
• Worked with integration engines, particularly Mirth
• Understanding of XML, working with APIs, understanding of network diagrams and HL7 Messaging
• Familiarity with Octopus deployment software

Other info

What are we all about? 

The Access Group is one of the largest UK-headquartered business management software providers. It provides solutions that empower more than 160,000 small and mid-sized organisations in commercial and non-profit sectors across Europe, USA and APAC, giving every employee the freedom to do more of what's important. Its innovative cloud solutions and integrated AI software experience across multiple Access products transform how business technology is used. Access employs approx. 8,500 people, continuously driving product innovation and customer service excellence.

At Access, we are committed to creating a welcoming and inclusive environment where everyone can thrive. If you're excited about this role, (even if your previous experience doesn't align perfectly), you might just be the perfect fit for us! We wholeheartedly believe in equality for all and the transformative power of diversity. 

Why not join our vibrant team where you can love what you do, love how you live, and most importantly, be authentically you? Let's make a difference together.

Love Work. Love Life. Be You.