Toll Service Specialist

Short company description

DKV Mobility is the leading European B2B platform for on-the-road payments and solutions with a history of purpose driven growth for ~90 years. With our DKV Mobility service cards, our ~active customers can fuel and charge their vehicles with access to the largest energy-agnostic acceptance network in Europe; including ~67,000 conventional fuel stations, ~EV charge points and ~20,000 alternative fuel stations. Moreover, DKV Mobility is a leading provider of toll payment solutions in Europe, while also offering mobility solutions including vehicle services at ~30,000 vehicle service stations and innovative digital solutions. As part of our financial solutions, we are a leading VAT refund service provider. With ~1,700 employees, DKV Mobility generated a transaction volume of €12bn and a revenue of €492m inure purpose is to drive the transition towards an efficient and sustainable future for mobility.

A company's purpose is bigger than its products and services. It is the reason for which something is done or created, the reason for its very existence. Our purpose reflects our corporate DNA and addresses the "Why" behind our work.

Since day one, DKV Mobility has always been a purpose-driven company, always in motion. It is our DRIVE that has and will remain our constant companion, pushing us to constantly do better for all our stakeholders.

Mobility, our industry and the backbone of our economy, is changing. As a market leader it is our responsibility to be a driving force of this TRANSITION.

In this transition our customers need us more than ever. With access, technology, finance & trust we remain their reliable partner, guiding them towards a more EFFICIENT future. And by taking this road we create positive SUSTAINABLE change to keep our blue planet green and turning.

This is our Purpose: To drive the transition towards an efficient and sustainable future of mobility.

Requirements

- Previous experience in positions involving communication with corporate clients.
- Excellent communication and negotiation skills.
- Exceptional organizational, planning, and time management abilities.
- Customer-oriented and results-driven, with strong presentation and interpersonal communication skills.
- Attention to detail, logical thinking, and a proactive work ethic.
- Team-oriented mindset, with the ability to collaborate effectively and contribute to a positive work environment.
- Proficiency in English – at least intermediate level.
- Proficiency in MS Office – intermediate level.

Responsibilities

- Provide customer and sales support (mostly via email, phone) for tolling services.
- Contact clients in your portfolio to obtain the necessary documents and information for issuing toll devices or paying road tolls.
- Process documents and information received from clients, prepare and send necessary documents or information to suppliers or partners to enable clients to pay road tolls using the devices offered in our services.
- Analyze information, create reports, and submit findings to the supervisor upon request or periodically, as required.
- Resolve issues reported by clients with a professional and solution-oriented approach.
- Build and maintain strong, long-term relationships with customers.

Benefits

• Annual bonus
• Special events bonus (ex: Easter, Christmas)
• Medical insurance
• Gym membership
• Trainings
• Courses
• Payment / Compensation for extra hours
• Flexible work schedule
• Teambuildings / trips
• Parties / company events
• Laptop
• Mobile phone
• Fun / Relax Area
• Meal vouchers