IT Business Analyst

Who we are
VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.
As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.
We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.
About this Role
We are seeking a detail-oriented and collaborative IT Business Analyst to support the development and enhancement of Enterprise products. This role is pivotal in ensuring high-quality delivery aligned with customer expectations, using agile methodologies and design thinking principles. The successful candidate will work closely with stakeholders to translate business needs into actionable outcomes and support service transformation initiatives.

What you will do
• Apply Design Thinking principles to enhance customer experience in product design.
• Ensure clarity of business requirements for delivery teams.
• Conduct stakeholder mapping, user journey analysis, and identify problem statements and opportunities.
• Translate insights into tangible outcomes using SAFe methodology.
• Prioritise requirements using frameworks such as MoSCoW and WSJF.
• Maintain traceability throughout project execution and ensure compliance with agreed business requirements.
• Identify and mitigate risks while continuously improving analysis processes and tools.
• Support both functional and non-functional requirement gathering and refinement.
• Contribute to service transformation and commercialisation initiatives.

Who you are
• Experienced in New Product Development (NPD).
• Familiar with IT methodologies or process models (e.g., ITIL – considered a plus).
• Skilled in Process Mapping, Product Lifecycle, Agile and SAFe methodologies.
• Proficient in using Jira and Confluence.
• Fluent in English with strong communication and stakeholder management capabilities.

Not a Perfect Fit?
Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.

What’s in it for you
• Hybrid way of working: 2 days per week/ 8 per month
• Medical and dental servicesLife and hospitalization insurance
• Dedicated employee phone subscription
• Take control of your benefits and choose any of the below options: MEAL TICKETS/ PRIVATE PENSION/VACATION VOUCHERS/ CULTURAL VOUCHERS within the budget.
• Special discounts for gyms and retailers
• Annual Company Bonus
• Ongoing Education – we continuously invest in you to ensure you have everything needed to excel on the job and enhance your skills
• You get to work with tried and trusted web-technology
• We let you write your own story by planning vacations: go for a trip, experience new things, have fun and enjoy your 23 days off.
• Special Paternal Program - 4 months of paid paternity leave

What skills you will learn
• Advanced application of SAFe and Agile methodologies.
• Design Thinking processes for product innovation.
• Enhanced stakeholder engagement and communication strategies.
• Risk mitigation and compliance tracking in business analysis.
• Use of tools like Jira and Confluence for project management.

Join Us
At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.
We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.
With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

Benefits

• Annual bonus
• Trainings
• Courses
• Discount for company products / discount for services of partner companies
• Flexible work schedule
• Meal vouchers
• Cultural vouchers