Front Office Engineer - French speaking

Scurta descriere a companiei

Connect44 was founded in the heart of Switzerland. Our goal was to support Telecom Operators and Equipment Manufacturers to design, manage and Optimise Mobile Networks. Starting with some of the first 2G voice networks, we began to grow our team of professionals to equip ourselves for new projects with new technologies and new ways of working. Investing substantial amounts of our budget on training, we started to move into 3G then 4G. Soon came the changes to IP networks, VOIP and preparing networks for large amounts of data by modernisation of old analogue networks to the digital standards. Over the past years Connect44 has steadily developed key longterm partnerships with its clients in many European countries with offices in Switzerland, UK, Germany, France, Romania and Chile.

Cerinte

Strong diagnostic and troubleshooting skills.
Ability to manage and track multiple incidents and faults simultaneously.
Excellent communication skills, both written and verbal.
Ability to lead technical conference calls and coordinate with multiple teams.
Proficiency in using network monitoring and incident management tools.
Strong organizational skills and attention to detail.
Ability to work in a fast-paced, high-pressure environment.
Willingness to work in a 24/7/365 operational environment.

Responsabilitati

Network Monitoring and Troubleshooting:
Monitor and troubleshoot the Fixed Customer network
Perform initial diagnostics and troubleshooting for hardware, software, and network connection
issues.
Identify, analyze, test, and resolve faults and problems within the network.
Incident and Fault Management:
Provide incident, fault, and problem management activities 24/7/365.
Log, manage, and track all faults and problems in the incident management system.
Ensure network element performance monitoring and management.
Provide first-level network element fault restoration.
Handle service faults, problems, and alarms, and provide first-level service restoration.
Correlate alarms with ongoing changes and incidents from other areas.
Service Monitoring and Maintenance:
Monitor service performance and track service problems.
Provide first-level routine maintenance.
Dispatch field personnel for the resolution of faults and problems when necessary.
Control and follow-up on all matters forwarded to third parties (vendors, suppliers, etc.) for fault
resolution.
Incident Handling and Reporting:
Act as incident owner and ensure adherence to network SLA's.
Lead technical conference calls for incidents.
Assign incidents to relevant support teams and partners, and perform callouts when needed.
Report key performance indicators (KPI) and document faults in the incident management
system.
Ensure all tickets are updated with at least four meaningful regular updates.

Beneficii

• Abonament medical
• Abonament la sala sport
• Training-uri
• Abonament Bookster
• Plata / compensare ore suplimentare
• Zile libere suplimentare
• Laptop
• Tichete de masa