Customer Data Verification Specialist

Scurta descriere a companiei

At Totogaming, our purpose is to reshape industry standards and create forward-thinking entertainment where safety, innovation, and responsibility come first. Here, every experience is designed to give players confidence, freedom of choice, and the thrill of discovering their own champion within.

But this spirit isn’t only for our players. It lives in us, the people of Totogaming. Every day, we work with a championship mindset, striving for excellence, pushing boundaries, and inspiring each other to grow. We believe that fair play, bold ideas, and teamwork are what turn ordinary challenges into extraordinary victories.

Our vision is clear: to be the leader in iGaming by setting new standards in safety, performance, and user experience. And we know that this future will be built not just on technology, but on people who are driven and passionate about making a difference.

By joining Totogaming, you unlock your potential and awaken your Champion’s DNA. Here, your ambitions are fueled, your voice matters, and your passion transforms into impact.

Totogaming: Champions' Decision.

Cerinte

• Abilitatea de a se concentra intr-un mediu alert, atentie excelenta la detalii;
• Abilitati excelente de comunicare, atat verbale dar mai ales in scris;
• Capacitate de rezolvare a problemelor, concomitent cu ascultarea activa;
• Fluent in limba romana, cu precadere in gramatica limbii romane;
• Capacitatea de a lucra fara supraveghere (abilitatea de a prioritiza, planifica, executa si de stapânire de sine);
• Atitudine pozitiva, calma si rabdatoare, capacitatea de a lucra eficient sub presiune;
• Capacitate de organizare, flexibilitate si adaptabilitate la un climat de munca dinamic.

Responsabilitati

• Verificarea completa, corecta si la timp a documentelor primite de la clienti, precum si a altor documente relevante, in conformitate cu procedurile si liniile de ghidare existente;
• Contactarea clientilor in mod proactiv, prin utilizarea tuturor mijloacelor de comunicare existente, in vederea atingerii obiectivelor de verificare;
• Asistarea la rezolvarea situatiilor clientilor, asigurand un serviciu clienti prompt si calitativ, livrat prin utilizarea eficienta a tuturor mijloacelor de comunicare existente;
• Abilitatea de a trece cu usurinta de la responsabilitatile de verificare, la cele de servicii clienti, in functie de nevoi sau la indicatiile conducerii;
• Contributia activa la cresterea gradului de satisfactie al clientilor, utilizand in mod proactiv toate canalele de comunicare pentru colectarea feedback-ului, cu scopul imbunatatirii produselor si serviciilor oferite de TotoGaming.ro;
• Abilitatea de a realiza sarcini de raportare, in conformitate cu cerintele conducerii;
• Respectarea proceselor si procedurilor interne pentru indeplinirea eficienta a sarcinilor din fisa postului;
• Mentinerea relatiilor cordiale cu celelalte departamente ale companiei.

Beneficii

• Bonus de performanta
• Prime ocazii speciale (ex: Paste, Craciun, 8 mar etc)
• Asigurare medicala
• Training-uri
• Cursuri
• Zile libere suplimentare
• Program de lucru flexibil
• Teambuilding-uri / excursii
• Petreceri/evenimente companie
• Tichete de masa