Customer Success Operations Analyst @The Access Group

Join the Access Family

At Access, we’re looking for people who share our passion for believing in better and who will help us continue to grow.

Love Work. Love Life. Be You. – this is central to our success and to how we give our customers the freedom to do more of what’s important to them.

What does Access offer you?

We take a blended approach to office working, encouraging collaboration and connection in our thriving offices. We deliver on what we promise, taking the development of our people seriously. Together, we’ll work on your success plan and provide opportunities to accelerate your career.

You’ll start with 25 days of annual leave, increasing with seniority, along with private healthcare and life insurance. We also pride ourselves on giving back – each employee has one charity day per year to support a cause that matters to them. And that’s just the beginning – there are plenty of other perks you’ll discover when you join us.

About you

You’ll be a key member of the Customer Success team, working closely with managers and team leaders across multiple business areas, including GRR, NPS, revenue recognition, order intake, budget planning, forecasting, and reporting. You’ll have a strong eye for detail, ensuring systems and processes run optimally while identifying areas for improvement and implementing solutions.

Day-to-day, you will:

• KPI Tracking & Reporting – Monitor, track, and report on key metrics (GRR, NPS, order intake, revenue recognition, sales). Share insights across stakeholders, provide trend analysis, and highlight areas for improvement.
• Performance Analysis & Insights – Investigate anomalies in monthly margin packs, assess backlog and monthly revenue, and deliver actionable insights. Contribute to monthly and quarterly slide decks with performance trends and recommendations.
• Financial Planning & Forecasting – Collaborate with stakeholders on annual budget plans using KPI knowledge and real-time data. Identify opportunities to improve forecasting accuracy and overall financial performance.
• Programme Ownership & Ad Hoc Support – Own programmes of work to ensure efficiency and value delivery. Provide input and reporting expertise for ad hoc requests, offering clarity and actionable recommendations.

Your skills and experience may include:

• Core Competencies & Mindset – Self-starter with strong business acumen, analytical thinking, and problem-solving ability. Pragmatic, hands-on, and adaptable, with the ability to manage multiple projects.
• Communication & Collaboration – Strong communication, organisational, and interpersonal skills, with experience in large and complex organisations. A collaborative approach, comfortable in small teams, and willing to provide support during peak periods.
• Technical Skills & Tools – Advanced proficiency in Microsoft Word, Excel, PowerPoint, and Outlook. Quick to learn new technologies. Salesforce experience is an advantage.
• Planning & Execution – Skilled in prioritising and balancing multiple projects, ensuring deadlines are met without compromising quality.

About Access The Access Group is one of the largest UK-headquartered business management software providers. We empower more than 160,000 small and mid-sized organisations across Europe, the USA, and APAC, giving employees the freedom to focus on what’s important. With innovative cloud solutions and integrated AI experiences across our products, we transform how business technology is used. We employ around 8,500 people worldwide and are committed to continuous innovation and customer service excellence. At Access, we are dedicated to creating a welcoming and inclusive environment where everyone can thrive. If you’re excited about this role, even if your experience doesn’t align perfectly, you might be the perfect fit. We believe in equality for all and the transformative power of diversity.

Join our vibrant team where you can love what you do, love how you live, and most importantly, be authentically you. Let’s make a difference together.

Love Work. Love Life. Be You.

Benefits

• Performance bonus
• Medical subscription
• Dental subscription
• Extra days off
• Flexible work schedule
• Meal vouchers