Service Delivery Manager

Short company description

We are a global Leader in Technology and Payments
#1 payment services provider in Europe and #4 worldwide
Company industry: Digital payments.

Requirements

- Maintain platform consistency, define standards & consistent approach for new projects
- Coordinate some of the platform & technical evolution projects as per internal strategy, regulation, security standard, and business continuity requirements
- Ensure SLA to our customers, define & set-up SLA collection tooling
- Support E2E incident & problem resolutions
- Participate to change management process improvements, evolutions and automation. Manage some of the related projects.
- Coordinating across cross-functional teams to deliver value efficiently
- Monitoring service performance and implementing improvements
- Facilitating communication and troubleshooting between teams and clie

Responsibilities

We look for big thinkers. People who can drive positive change, step up and show what’s next – people with passion, can-do attitude and a hunger to learn and grow. In practice this means:

- Over 3 years experience as a Project Manager, Product Owner or Service Delivery Manager
- Technical educational background would be a plus
- Service delivery management and project coordination experience si a must
- Strong communication, presentation, and facilitation abilities
- ITIL framework experience
- SLA, OKR and KPI management, reporting, and continuous improvement
- Broad technical skills : Application development, Production support, System, Network, Security
- Fluent in English is a must

Benefits

• Annual bonus
• Medical subscription
• Life insurance
• Bookster subscription
• Remote work allowance / Utilities reimbursement
• Flexible work schedule
• Laptop
• Meal vouchers
• Gift vouchers