Retention Specialist

Love Work. Love Life. Be You. - is central to our success and how we give our customers the freedom to do more of what's important to them.

What does Access offer you?

We offer a blended approach to office working, encouraging you to collaborate and connect in one of our thriving offices. We deliver on what we say, taking the development of our people seriously. We’ll work with you to progress your success plan and provide opportunities to accelerate your career.

You will start with 25 days annual leave that increases with your seniority in the company, a private healthcare and life insurance. We pride ourselves on being an organisation that gives back so you’ll also have one charity day allocated to support a cause that matters to you.  There are plenty of other perks. Apply to find out more.

About you:

You have great communication skills and thrive in customer-facing roles. You enjoy solving problems, are motivated by goals, and love helping people see the value in what you offer. You're calm under pressure and keen to grow in a fast-paced, supportive environment.

Day-to-day, you will:

• Handle customer cancellation and down-sell requests to retain business and reduce churn

• Engage with customers via phone or video call, listening to their concerns and

offering tailored solutions

• Use proven playbooks and collaborate with cross-functional teams to ensure

customer needs are met

• Log customer interactions and feedback in Salesforce to support data-driven

retention strategies

Your skills and experiences might also include:

• Experience in customer service, retention, or sales (1+ years ideal)

• Strong verbal and written English communication

• A calm, resilient, and target-driven mindset

• Familiarity with CRM systems like Salesforce

What are we all about? 

The Access Group is one of the largest UK-headquartered business management software providers. It provides solutions that empower more than 160,000 small and mid-sized organisations in commercial and non-profit sectors across Europe, USA and APAC, giving every employee the freedom to do more of what's important. Its innovative cloud solutions and integrated AI software experience across multiple Access products transform how business technology is used. Access employs approx. 8,500 people, continuously driving product innovation and customer service excellence. 

At Access, we are committed to creating a welcoming and inclusive environment where everyone can thrive. If you're excited about this role, (even if your previous experience doesn't align perfectly), you might just be the perfect fit for us! We wholeheartedly believe in equality for all and the transformative power of diversity. 

Why not join our vibrant team where you can love what you do, love how you live, and most importantly, be authentically you? Let's make a difference together.

Love Work. Love Life. Be You.   

Benefits

• Performance bonus
• Medical subscription
• Dental subscription
• Extra days off
• Flexible work schedule
• Meal vouchers
• Holiday vouchers