Proactive Solutions Service Desk Agent with French

Are you passionate about delivering exceptional customer experiences and solving problems through technology? Join our team at Goodyear, a global leader in mobility solutions, where innovation meets customer care. In this role, you will be the first point of contact for our Proactive Solutions fleet customers after service activation, ensuring they receive world-class support. You’ll work with advanced telematics tools, help fleets run more efficiently, and play a key role in driving customer satisfaction and loyalty. What You’ll Do

• Be the trusted partner for customers, handling their requests and issues via phone, email, and digital channels.
• Diagnose and resolve technical and service-related challenges using remote diagnostic and live support systems.
• Collaborate with internal teams and external partners to ensure quick, transparent, and effective solutions.
• Monitor service performance proactively, escalating issues when necessary to maintain service excellence.
• Keep accurate records of requests, solutions, and best practices to continuously improve our support processes.

What We’re Looking For

• Bachelor’s degree in Business, Economics, Computer Science, or Engineering.
• 3–5 years’ experience in customer support or service operations, ideally with exposure to systems, diagnostics, and issue resolution.
• Strong IT skills, including data analytics and problem-solving with digital tools.
• Familiarity with ITIL best practices (ITIL Foundation certification is a plus).
• A proactive mindset, strong communication skills, and a passion for customer success

Why Join Us

• Be part of a global industry leader driving innovation in fleet solutions and mobility.
• Work with cutting-edge telematics and diagnostic tools in a dynamic, international environment.
• Grow your career with learning and development opportunities, including exposure to ITIL practices and quality assurance methods.
• Make a tangible impact by ensuring our customers’ fleets run safely, smoothly, and efficiently.

At Goodyear, customer satisfaction is at the heart of everything we do — and you’ll be a key player in delivering on that promise. Goodyear is one of the world's largest tire companies. It employs about 68,000 people and manufactures its products in 53 facilities in 20 countries around the world. Its two Innovation Centers in Akron, Ohio, and Colmar-Berg, Luxembourg, strive to develop state-of-the-art products and services that set the technology and performance standard for the industry. 

Beneficii

• Bonus de performanta
• Prime ocazii speciale (ex: Paste, Craciun, 8 mar etc)
• Abonament medical
• Asigurare de viata
• Training-uri
• Certificari/Atestate
• Discount produse companie /companii partenere
• Laptop
• Tichete de masa