Customer Support Team Leader with German

Conectys is a global organization with centers on 3 continents and in 7 countries. We are all about transparency, modesty and growth. We also strongly believe in Fun@Work, so much that we’ve made it one of our core values.

We have the best possible clients in gaming, high tech, travel, retail, finance and other key industries.

Conectys is fueled by people. Employee engagement, initial and ongoing training, flexible work hours, incentives, “Pizza with the CEO”, Fruit Days, Happy Hours, employee-driven CSR programs, Open Door Policy or trips to client sites are just examples of what YOU will experience in Conectys. We are also recognized for premium BPO services with 10 awards received in the past 3 years alone.

We are growing and we would like to expand our management team, therefore we are looking for Team Leaders to join Conectys.

Main Requirements:
- Ability to assimilate information and learn quickly, self-study oriented,
- Easily adaptable to new circumstances, technologies and procedures,
- Pro-active, self starter and ambitious,
- Well-organized and able to handle administrative tasks efficiently,
- Business English
-German language skills (at least B2 level)
- At least 1-2 years experience in managing a team of at least 10 people (preferable in a call center), with sufficient understanding of People Management, Tools, Processes and Methodologies,
- Experience in a complex operational environment - ex. Customer Service, Help Desk, BPO
- Good communication and people skills
- Willingness to travel (10%).

- Consulting for the Client(s) in the start-up phase of projects by performing a Due Diligence study of the needs and by delivering detailed implementation reports,
- Managing day to day operational interactions with the Client(s),
- Coordinating day-to-day activities in order to meet or exceed Service Level Agreements,
- Reporting on the overall performance of the team and suggest possible areas of improvement,
- Manage staff schedules, staff recruitment, training, performance evaluation, monitoring.
- Define and organize processes and use of tools,
- Define and manage the tasks, roles and responsibilities of the customer teams.

As Conectysian you will have the following benefits:

- Attractive salary package;
- Multiple benefits : Monthly performance bonuses, Meal tickets (15 Ron/day), 7Card, Fruit Bar, Bookster, Trainings etc.)
- Accesible beautiful location, close to the subway station;
- The opportunity to constantly develop your career and learn new skills;
- To be part of a multicultural team and interract with colleagues from other countries

Conectys is the market leader in Multilingual Outsourcing Services. Our range of services include Customer Support, Technical Support, Virtual Assistant, Network Operations Centre, Data Research Services, Risk Compliance and Know Your Customer services.

We service all industries and we have particular strength in the Gaming, Media, Consumer Electronics, Telecommunications, Medical, Social Media, Online Commerce and Financial industries.

We offer all our services 24 / 7 / 365 in over 20 languages, including but not limited to English, German, French, Spanish, Italian, Russian, Polish, Slovakian, Czech, Bulgarian, Hungarian, Greek, Turkish, Portuguese, Arabic, Romanian, Dutch, Flemish, Swedish, Norwegian, Finnish and Danish. Our language coverage makes us especially strong in Europe and the Americas.

You can join us at one of our 3 fabulous locations. One location is in the city of "Little Paris". Yep, Bucharest, Romania. The second location is in the country of chocolates and beer, Belgium, and our newest facility is in the Philippines, in Davao City. The city is known as the fruit basket of the south and home of the Island Garden City of Samal, famous for its world class white sand beaches.