Junior Content Moderator with Turkish (On Site Bucharest)

Short company description

Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today.

With more than 5,000 employees in our Bucharest, Cluj-Napoca and Iași offices, we take pride in being the largest employer and talent developer in the business services industry. Our service portfolio includes domains such as: Finance & Accounting, Supply Chain, Trust & Safety, Customer Care, Insurance and Data-Tech-AI.

Genpact is on the lookout for high-potential talent to join our growing teams in Bucharest, Cluj-Napoca and Iași, or remote from anywhere in Romania.  We offer our workforce a flexible work-life balance and enable them to work from the office, hybrid, or from home. Our diverse teams include foreign-language speakers in a variety of roles, such as Accounts Payable, Accounts Receivable, General Ledger, Customer Care, Technical Support, Procurement, Order Management, Ad Moderation and Content Moderation.

Requirements

Minimum

- Previous experience in content moderation would be an asset 
- High School Degree
- Advanced level of Turkish, min C1
- English, min B2

Preferred

- Familiar with digital advertising or any other online business
- Attention to detail
- Be curious and be a proactive attitude

Responsibilities

- Review & analyze online videos, social media, web page and advertising content for compliance
- Examine the content which could be in text, image, audio, video or other format daily Identify content that is not in compliance with requirements and flag for action
- Understand and remain up to date with content policies and guidelines shared by the customer Give feedback for policies/tools/processes improvements
- Gain sound knowledge of adjacent and cross policies and not just limit to the policy assigned to
- Train other team members regarding the daily tasks whenever urgent and requested by the manager
- Perform tasks requested by the manager to ensure KPI’s and all performance metrics are met
- Uphold positive working environment in all internal/external interactions
- Willingness to learn and work on a dynamic project

Important: This job may require working a 24/7 schedule with alternating shifts and daily review of online content that may be highly egregious/sensitive in nature, such as (but not limited to) graphic violence, self-harm, child abuse, and hate speech.

Other info

What can we offer?

- Attractive salary
- Stable job offers - employment contract
- Work in a multicultural environment
- Various trainings (initiating, soft skills)
- Possibility of development
- Benefits (Meal Tickets, Medical Services, Insurance, additional vacation days, partner discounts)

Benefits

• Medical insurance
• Life insurance
• Trainings
• Courses
• Certifications
• Extra days off
• Parties / company events
• Meal vouchers
• Holiday vouchers
• Cultural vouchers
• Gift vouchers