Customer Care Agent with German (Craftmen Skills )

Short company description

Requirements

Craftsmen Support Consultant (German-Speaking)

Are you a skilled trades expert with a passion for problem-solving and customer service? Do you take pride in your craftsmanship and want to use your knowledge to help others? If so, we have the perfect opportunity for you!

What You'll Be Doing:

As a Craftsmen Support Consultant (German-Speaking), you’ll use your technical expertise in craftsmanship and building maintenance to support our German-speaking clients. You won’t just be answering calls—you’ll be providing real solutions, advising customers on repairs, troubleshooting issues, and ensuring quality service. Your experience in skilled trades will be invaluable in helping customers with their inquiries and ensuring their concerns are handled efficiently.

Your Expertise:
Completed vocational training in a skilled trade (e.g., Window Manufacturing, Painting, Plumbing, Carpentry, Electrical Work, Roofing, Glazing, or Sanitary/Heating/Air Conditioning Technology).
Extensive knowledge of building repair and maintenance.
Strong communication & negotiation skills, working well with customers and teams alike.
Fluent in German (spoken and written).
Ability to work independently with attention to detail.
Basic IT knowledge and openness to new technologies

Responsibilities

Responsibilities:

Hands-On Problem-Solving: Guide customers through repair and maintenance processes with expert advice.
Complaint Resolution: Understand customer issues and ensure swift solutions using your trades knowledge.
Quality Assurance: Supervise and coordinate specialist teams to uphold high standards.
Technical Training: Lead training sessions on property insurance law and repair standards.
Project Development: Contribute to improving repair processes through automation, system enhancements, and new guidelines.
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Other info

What We Offer:
At our company, your craftsmanship expertise is valued and respected. You’ll be working in a dynamic environment where your skills make a real impact. We provide:
Specialized training & development programs to help you grow.
Opportunities for career progression in a global setting.
A strong work-life balance with flexible arrangements.
Comprehensive health & wellbeing support through our Work Well programs.