Service Desk Analyst with Russian

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Employer: Wipro Ltd.
Domain:
  • Customer Support - Client Service
  • IT Hardware
  • IT Software
  • Job type: full-time
    Job level: 0 - 1 years of experience
    Location:
  • BUCHAREST
  • Updated at: 12.10.2017
    Short company description

    Everyday at Wipro Ltd. is challenging and thought-provoking. What is tested is your drive, enthusiasm and initiative. New ideas are appreciated and innovation is encouraged - if you have a suggestion and a plan to take it forward - you will get all the necessary support to transform it into action.

    Requirements

    Good Communication skills
    Basic Knowledge on Hardware, Win OS, Networking
    Troubleshooting Peripherals, Applications and Usage
    Flexi to locations and open to 24/7 shifts
    Basic Knowledge on Hardware, Win OS, Networking
    Troubleshooting Peripherals, Applications and Usage

    Responsibilities

    Previous Helpdesk (Voice Support) experience preferred.
    Excellent telephone/e-mail manner.
    Experience of using call logging software.
    Knowledge of Microsoft based operating systems with emphasis on Windows X
    Experience with using and troubleshooting Outlook within a network environment (permissions, calendar sharing, delegation)
    Experience with using and troubleshooting Microsoft Office with emphasis on MS Word, MS Excel and MS PowerPoint.
    Basic understanding of PC hardware set-up and configuration.
    MCP certification would be desirable. But not mandatory
    Should have worked as a Customer Support Engineer / Technical Support Executive / System or Network Administrator & acquired hands-on experience in the above areas in large & complex setups
    Should have good understanding of infrastructure management processes; Understanding of ITIL framework is needed.
    Good communication (written & oral), presentation skills, quick learner, self-initiated, team player, willing to travel, open to work in shifts

    Other info

    Wipro Technologies is the global technology services division of Wipro Limited, (NYSE:WIT), with a revenue of US $ 2.1 billion in combined IT businesses. For the last two decades, we have successfully served the technology needs of more than 425 customers from diverse industries and locations.

    We are the World's first PCMM, SEI-CMM, CMMi Level 5 Software Services Company, and have a team of over 55,000+ committed people from different managerial and engineering backgrounds, spread across US, Europe, India and Japan.

    We are amongst the top 10 players in the North American IT outsourcing market. We provide end-to-end solutions across industries through unique models and methodologies, to deliver time, cost, quality and full-service advantages. We are the chosen IT outsourcing partner for several Fortune 500 companies.