Customer Service Manager

Requirements

Mandatory Requirements
• Bachelor’s degree with a minimum of 5 years of professional experience, including 1–3 years in a leadership capacity
• Proven experience in Supply Chain Operations or Customer Service, ideally within complex, global organizations
• Fluency in both English and French, with the ability to interact professionally with customers
• Demonstrated project management expertise, with experience leading cross-functional projects in virtual environments
• Strong leadership and communication skills, capable of explaining complex topics in a clear, concise manner
• Skilled in adapting communication styles to diverse audiences, both verbally and non-verbally
• Resilient and effective under pressure, with the ability to prioritize smartly in fast-paced environments

Nice to have:
• Proficiency in Microsoft Office and SAP systems
• Confident and engaging presentation skills
• High degree of adaptability and flexibility in response to evolving business needs

Responsibilities

As a key leader in our supply chain organization, your main focus will be on:

Customer Experience
• Drive exceptional customer satisfaction by ensuring efficient, and effective interactions at all touchpoints.

Process Excellence
• Design, implement, and manage operational processes that align with company goals and EMEA best practices.
• Identify opportunities for system improvements that drive performance and competitive advantage.

Collaboration
• Work closely with Cluster Supply Chain teams and Regional CS/SC to align on data, trends, and strategic decisions.
• Stay informed about the broader business environment to support proactive decision-making.

Team & Talent Leadership
• Build, support, and develop a strong, high-performing team.
• Attract and grow new talent in line with future business needs.
• Create a positive, performance-driven culture where people thrive and feel empowered.

Project Leadership
• Lead and contribute to both local and regional projects, within supply chain and across functions, following PMO best practices.

Other info

What We Offer

• A meaningful leadership role in a global organization
• The opportunity to make a measurable impact on customer satisfaction and business performance
• A collaborative, empowering culture with strong development opportunities
• Involvement in strategic initiatives that shape the future of our supply chain