Technical Support Specialist - Internship - Second Shift

Short company description

Suvoda is a software company streamlining the clinical trials process for pharmaceutical and biotechnology clients globally. At Suvoda, we prioritize inherent talent over years of experience. Our environment promotes high performance, knowledge sharing, and access to cutting-edge technology, with a strong emphasis on personal development and a sense of belonging as our core principles.
We are:
• A growing technology company, providing innovative solutions to the pharmaceutical and biotech industries, with a relentless focus on creating engaged customers;
• Talented individuals who value high performance yet also like to have fun at work;
• Determined to build an organizational culture characterized by highly productive and highly satisfied employees in an inclusive, diverse, and collegial environment.

Requirements

Join Suvoda and become part of a team that’s passionate about innovation and making a real impact on human lives. As a Technical Support Trainee, you will receive extensive training, mentorship, and hands-on experience to boost your professional growth and career prospects.

What Makes Suvoda a Great Place to Work?

Here are just a few highlights:

Remote Work Opportunity: Enjoy the flexibility of working from anywhere in the country.
Industry Insight: Get hands-on experience with the software and tools used in clinical trials at one of the most innovative companies in the eClinical field.
Networking & Professional Growth: Build your professional network, enhance your CV, and gain references that can support your career.
Skill Development: Learn the most utilized methodologies, technologies, and tools in the field while acquiring experience in a professional work environment.


What to Expect?

As a Technical Support Trainee, you’ll start with dynamic training focused on SQL scripting, data integration, and web applications powering clinical trials for leading pharmaceutical companies. You'll gain hands-on experience with SQL Server, bug tracking, and ticketing systems (Zendesk, Jira, SDP), while honing your troubleshooting and SQL scripting skills. It’s a great opportunity to build a solid technical foundation and make a real impact in the world of clinical research!

Requirements:

This opportunity is 2nd shift and will require you to work the hours of 4pm - Midnight, Monday - Friday, regularly.

College degree
Strong critical and analytical reasoning skills
High achieving, exploratory nature
Ability to quickly learn and adapt to new processes, technologies and tools
Ability to conduct in-depth investigative research and select the best solution for a problem
Proficient in spoken and written English
Passion for scripting in SQL Server

Responsibilities

Responsibilities:

Basic knowledge about SQL, XML, data integration techniques
Work with common tools utilized in a software company (SQL Server, bug reporting, ticketing system)
Troubleshooting application logs, write and execute SQL scripts
Learn the basics about software & programming
Communication and interaction with multiple teams and/or client
Analyze risks, create workarounds and adapt to diverse client requests
Perform other related duties as required