Customer Care Internship - 2nd Shift - Remote

Short company description

Suvoda is a software company streamlining the clinical trials process for pharmaceutical and biotechnology clients globally. At Suvoda, we prioritize inherent talent over years of experience. Our environment promotes high performance, knowledge sharing, and access to cutting-edge technology, with a strong emphasis on personal development and a sense of belonging as our core principles.
We are:
• A growing technology company, providing innovative solutions to the pharmaceutical and biotech industries, with a relentless focus on creating engaged customers;
• Talented individuals who value high performance yet also like to have fun at work;
• Determined to build an organizational culture characterized by highly productive and highly satisfied employees in an inclusive, diverse, and collegial environment.

Requirements

Join Suvoda and become part of a team that’s passionate about innovation and making a real impact on human lives. As a Customer Care Trainee, you will receive extensive training, mentorship, and hands-on experience to boost your professional growth and career prospects.

What Makes Suvoda a Great Place to Work?

Here are just a few highlights:

Remote Work Opportunity: Enjoy the flexibility of working from anywhere in the country.
Industry Insight: Get hands-on experience with the software and tools used in clinical trials at one of the most innovative companies in the eClinical field.
Networking & Professional Growth: Build your professional network, enhance your CV, and gain references that can support your career.
Skill Development: Learn the most utilized methodologies, technologies, and tools in the field while acquiring experience in a professional work environment.


Skills You’ll Develop:

Provide professional customer support via phone and email to users across multiple countries
Troubleshoot technical issues with tailored solutions
Document user interactions and resolve issues efficiently
Ensure data integrity and compliance when handling sensitive information
Collaborate with cross-functional teams to escalate and resolve system issues
Manage multiple tasks in a fast-paced environment
Use customer support tools like Zendesk and Jira
Contribute to process improvements and enhance customer satisfaction
Essential requirements:

This opportunity is 2nd shift and will require you to work the hours of 4pm - Midnight, Monday - Friday, regularly.

College degree in progress or last year in university
Strong critical and analytical reasoning skills
High achieving, exploratory nature
Quick learner and adaptive to new processes, technologies, and tools.
Ability to conduct in-depth investigative research
Proficient in spoken and written English.

Responsibilities

What to Expect?

As a Customer Care Trainee, you’ll kick off your journey with a dynamic training class where you’ll dive into the fundamentals of providing professional customer support via phone and email to users across multiple countries. You’ll get hands-on experience with troubleshooting technical issues and delivering clear, tailored solutions. You will also gain familiarity with common tools utilized in a software company such as ticketing systems (Zendesk, Jira). It’s a great opportunity to build a solid technical foundation and make a real impact in the world of clinical research!