Content Moderation - Process Associate - Italian – On site Bucharest

Short company description

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

With more than 4,000 employees in our Bucharest, Cluj-Napoca and Iasi offices, we take pride in being the largest employer and talent developer in the business services industry. Our service portfolio includes eight domains: Finance and Accounting, Order Management, Procurement and Supply Chain, Sales Operations, IT Services, Customer Services, SOX Compliance and Trust and Safety.

Genpact is on the lookout for high-potential talent to join our growing teams in Bucharest, Cluj-Napoca and Iasi, or through our work from anywhere model. We offer our workforce a flexible work-life balance and enable them to work from the office, at home, or just about anywhere. Our diverse teams include foreign-language speakers in a variety of roles, such as Accounts Payable, Accounts Receivable, General Ledger, Customer Support, IT Support, Procurement, Order Management, Ad Moderation and Content Moderation.

Requirements

Any Graduate (PG an added advantage)
Freshers are eligible
Fluent in Read/Write in English & Italian Language

Responsibilities

Provide resolution to maintain standards of quality
Review content and provide resolution based on prescribed guidelines
Recognize trends and patterns and raise issues timely
Provide insights to help improve the support to the users
Maintain a thorough understanding of process and policies
Provide excellent customer service to our customers
This job may require working a 24/7 schedule with alternating shifts and daily review of online content that may be highly egregious/ sensitive in nature, such as (but not limited to) graphic violence, self-harm, child abuse, and hate speech.

Other info

What can we offer?

· Attractive salary.

· Stable job offers - employment contract.

· Work in a multicultural environment;

· Various trainings (initiating, soft skills).

· Possibility of development;

· Benefits (Meal Tickets, Medical Services, Insurance, additional vacation days, partner discounts).

Benefits

• Medical insurance
• Life insurance
• Gym membership
• Trainings
• Courses
• Certifications
• Transport cost reimbursement
• Discount for company products / discount for services of partner companies
• Teambuildings / trips
• Parties / company events
• Laptop
• Company car
• Parking space
• Fun / Relax Area
• Meal vouchers
• Holiday vouchers
• Cultural vouchers