Customer Quality Engineer

Short company description

Garrett is a cutting-edge technology provider that enables vehicles to become safer, more connected, efficient and environmentally friendly. We lead the development of innovative and differentiated solutions which empower the transportation industry to redefine and further advance motion. We partner with the world’s leading car and truck manufacturers, creating the turbocharging, electric boosting and connected vehicle systems central to the latest generation of fuel efficient and lower emissions vehicles.

Requirements

What We Need:

Education: University degree in Mechanical Engineering or related field.
Experience: Minimum 3 years in a technical field or 2 years in quality and customer relationship management.
Skills: Proficiency in 8D Analysis, Fishbone/Ishikawa, Root Cause Analysis, 5 Why, and IATF 16949:2016.

Responsibilities

What You'll Do:

- Customer Advocate: Represent clients’ interests regarding product quality from production to warranty period.
- Quality Control: Decide on the delivery status of products with quality issues impacting customers.
- Approval Processes: Coordinate plant activities and approval processes for new products as per client requirements.
- Actions: Implement actions specified by phases 5-9.
- Certification & Compliance: Participate in product modification certification processes, ensuring compliance with customer requirements.
- Incident Analysis: Lead teams to analyze incidents impacting clients and establish corrective actions.
Immediate Action: Implement immediate protective actions upon receiving customer complaints.
- Cross-Plant Collaboration: Share information and problem-solving strategies with counterparts in other plants.
- Effectiveness Evaluation: Assess the effectiveness of corrective and preventive actions for customer-impacting defects.
- Product Analysis: Coordinate the analysis of products returned by customers and manage customer visits and factory audits.
- Reporting: Maintain and update the quality issues reporting system and client database.

Other info

What We Need:

Education: University degree in Mechanical Engineering or related field.
Experience: Minimum 3 years in a technical field or 2 years in quality and customer relationship management.
Skills: Proficiency in 8D Analysis, Fishbone/Ishikawa, Root Cause Analysis, 5 Why, and IATF 16949:2016.

BENEFITS

Meal tickets
13th salary
Private medical insurance
A fixed monthly amount received on the Benefits platform with which you can choose from services such as:
Extended health insurance for employees and dependents
Dental care
Online and offsite shopping discounts
Private pension
Vacation vouchers
Transportation: Metrorex/STB monthly subscriptions or Fuel card
Access to various events (paintball, escape room, laser tag, rafting, wakeboarding, movie, theater etc.)

LEARN & DEVELOP

Extensive online and on-site training programs
Support for Green Belt Six Sigma Certification
Peer2Peer Training program: learn and teach one another, offer advice, and engage
Career growth & promotion opportunities
International work environment

RELAX & WELL-BEING

Friendly working environment, alongside talented and dedicated people
Employee assistance program for all our employees (professionals ready to listen and speak with you on all subjects)
26 vacation days per year for all our employees

Benefits

• 13th salary
• Medical subscription
• Trainings
• Courses
• Certifications
• Parties / company events
• Laptop
• Meal vouchers
• Holiday vouchers
• Cultural vouchers
• Gift vouchers