Client Advisor with English - Remote

Short company description

Ca angajat CGS România vei beneficia de un program de lucru flexibil, în funcție de nevoile tale, cât și vei participa la sesiuni de formare și training-uri intensive pentru a îți îmbunătăți cunoștințele și pentru a putea să îți îndeplinești cu brio atribuțiile. Te vei alătura unei echipe entuziaste și dinamice ce te va ajuta la dezvoltarea unei cariere de succes, într-un mediu fun și interactiv, înconjurat de prieteni.

#FriendsWorkingTogether

Requirements

So, if you have the following, make sure to let us know!
Good English skills.
Detail oriented.
Available to work afternoon and night shifts.
Work experience in customer support will be considered an advantage but it's not mandatory as we provide necessary training. Communication and negotiation skills.
Schedule: between 15:00 and 4:00 weekly shifts (Monday- Sunday, with 2 days off/ weekly)

Responsibilities

Responding promptly to customer inquiries.
Understand the customer's needs and assist with general inquiries, product support and troubleshooting via phone.
Communicating with customers via phone.
Keeping record of customer interactions, comments and complaints.

Other info

We offer:

- Meal Tickets;
- A 7card Subscription;
- Incentives and also bonuses for our employees – financial and non-financial;
- The opportunity to take your career to the next level and apply for a middle/ upper management position in CGS.

Benefits

• Performance bonus
• Medical subscription
• Trainings
• Flexible work schedule
• Teambuildings / trips
• Meal vouchers