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Application Support Analyst
Acest job nu mai este activ!Vezi toate job-urile Computer Generated Solutions Romania active.Vezi toate job-urile Application Support Analyst active pe Hipo.roVezi toate job-urile in IT Software active pe Hipo.ro |
Angajator: | Computer Generated Solutions Romania |
Domeniu: |
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Tip job: | full-time |
Nivel job: | 1 - 5 ani experienta |
Orase: |
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Actualizat la: | 11-06-2025 |
Remote work: | On-site |
Scurta descriere a companiei
Ca angajat CGS România vei beneficia de un program de lucru flexibil, în funcție de nevoile tale, cât și vei participa la sesiuni de formare și training-uri intensive pentru a îți îmbunătăți cunoștințele și pentru a putea să îți îndeplinești cu brio atribuțiile. Te vei alătura unei echipe entuziaste și dinamice ce te va ajuta la dezvoltarea unei cariere de succes, într-un mediu fun și interactiv, înconjurat de prieteni.
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Cerinte
About you...
Required:
• 3+ years’ experience as a Technical/Application Support Engineer/Analyst, preferably within the international payments, banking or trading sectors
• Strong troubleshooting skills, with a real passion for problem solving
• Solid technical background with excellent SQL and Excel skills
• Ability to interact with multidisciplinary stakeholders through high quality written and verbal communication
• Ability to work under pressure, multitask and consistently meet tight deadlines
• An ability to remain positive, with a 'can do' attitude and ability to find pragmatic solutions to challenges
Responsabilitati
What you’ll be doing…
• Identifying, analysing and resolving operational issues under incident and problem management to achieve resolution within set SLAs
• Identifying, analysing and resolving issues during integration projects, potentially requiring analysis of API calls or data to ensure 3rd parties are utilising our API-based products correctly and appropriately. Working with other teams where needed.
• Working with cross functional teams to perform QA and PIV during integration projects and document test outcomes
• Taking full ownership to onboard new device partners while providing technical support and producing required documentation. Working with other internal teams where SME support is required
• Responding to alerts generated by monitoring systems and highlighting any critical alerts to the Engineering team to ensure that the system stability is maintained at all times
• Working with the Engineering team to improve automated tools to aid monitoring and alerting.
• Proactively analysing trends on recurring issues, providing feedback and taking appropriate action to mitigate or resolve
• Producing and supporting production and maintenance of technical support documentation