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Application Support Analyst

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Angajator: Computer Generated Solutions Romania
Domeniu:
  • IT Software
  • Tip job: full-time
    Nivel job: 1 - 5 ani experienta
    Orase:
  • BUCURESTI
  • Actualizat la: 11-06-2025
    Remote work: On-site

    Scurta descriere a companiei

    Ca angajat CGS România vei beneficia de un program de lucru flexibil, în funcție de nevoile tale, cât și vei participa la sesiuni de formare și training-uri intensive pentru a îți îmbunătăți cunoștințele și pentru a putea să îți îndeplinești cu brio atribuțiile. Te vei alătura unei echipe entuziaste și dinamice ce te va ajuta la dezvoltarea unei cariere de succes, într-un mediu fun și interactiv, înconjurat de prieteni.

    #FriendsWorkingTogether

    Cerinte

    About you...

    Required:
    • 3+ years’ experience as a Technical/Application Support Engineer/Analyst, preferably within the international payments, banking or trading sectors
    • Strong troubleshooting skills, with a real passion for problem solving
    • Solid technical background with excellent SQL and Excel skills
    • Ability to interact with multidisciplinary stakeholders through high quality written and verbal communication
    • Ability to work under pressure, multitask and consistently meet tight deadlines
    • An ability to remain positive, with a 'can do' attitude and ability to find pragmatic solutions to challenges

    Responsabilitati

    What you’ll be doing…

    • Identifying, analysing and resolving operational issues under incident and problem management to achieve resolution within set SLAs
    • Identifying, analysing and resolving issues during integration projects, potentially requiring analysis of API calls or data to ensure 3rd parties are utilising our API-based products correctly and appropriately. Working with other teams where needed.
    • Working with cross functional teams to perform QA and PIV during integration projects and document test outcomes
    • Taking full ownership to onboard new device partners while providing technical support and producing required documentation. Working with other internal teams where SME support is required
    • Responding to alerts generated by monitoring systems and highlighting any critical alerts to the Engineering team to ensure that the system stability is maintained at all times
    • Working with the Engineering team to improve automated tools to aid monitoring and alerting.
    • Proactively analysing trends on recurring issues, providing feedback and taking appropriate action to mitigate or resolve
    • Producing and supporting production and maintenance of technical support documentation