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Technical Team Leader with German-Bucharest

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Technical Team Leader with German- Bucharest (Hybrid job)

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Angajator: confidential
Domeniu:
  • Customer support - Client service
  • IT Hardware
  • IT Software
    • Tip job: full-time
    Nivel job: 0 - 1 an experienta
    Orase:
  • BUCURESTI
  • Ilfov
    • Actualizat la: 25-06-2025
    Remote work: Hybrid

    Cerinte

    • Build and run the Help Desk operation.
    • Managing all day to day the Help Desk activities and evaluate productivity & performance.
    • Serving as the first point of contact for customers seeking technical assistance.
    • Monitor all incidents and ensure timely resolution or where that is not possible immediate escalation to the next level of support.
    • Develop practice for periodic reports for management with recommendations and trends.
    • Recruit, train, and support Help Desk technical representatives.
    • Take calls from clients and respond to their emails.

    Responsabilitati

    -Bachelor’s degree in computer science, Information Systems, or a related field.
    -Fluent in English & German.
    -At least 1 year experience in a similar role.
    -Proven experience as a technical Help Desk team leader.
    -The ability to build a cohesive team and to manage people effectively. This includes the ability to coach and develop the team.
    -Solid technical background with an ability to give instructions to a non-technical audience.
    -Customer service oriented with a problem-solving attitude.

    Monday- Friday ( 10:00-19:00)
    -Experience with troubleshooting technical issues.
    -Excellent written and verbal communications skills.
    -Team management skills.

    Schedule: Monday- Friday (09:00-18:00 / 10:00-19:00)

    Salariu

    10000RON

    Locuri de munca Customer support - Client service
    Locuri de munca IT Hardware
    Locuri de munca IT Software