Junior NOC Monitoring Engineer

Scurta descriere a companiei

We are the leading technology recruitment and selection consultancy in Romania, working on highly specialized technologies for permanent and interim positions. Since our inception in 2001 as the first specialized IT recruitment agency in Romania we supported over 400 national and global clients in acquiring strategic IT talent for their business.

We are deeply passionate about technology and highly responsible about our work. We understand the pressure of the business and the fact that you need fast and quality results. Therefore we always go for the extra mile to deliver the best IT&C talent for your business, no matter how challenging the project may seem.

Cerinte

Basic knowledge of networks’ fundamentals (IP addressing, routing, difference between network devices)
Monitoring tool usage (Spectrum, Cacti, Syslog…)
Ticketing Systems (Service Now…)
Cisco LAN, Wifi, basic operations
DNS, DHCP basic operations
ITIL standards


Availability and focus on service quality / availability
Motivation to learn and help others improve (team working)
Proficiency in spoken and written English and French is essential (Level B1)
Team collaboration

Strong communication skills :
internal :Open and transparent communication with team and management
external : client-facing
Involved in personal development, motivated to learn and progress (self development)

Responsabilitati

Incident Management :



Catch & dispatch incidents : Improve quality of information required in incident tickets received from other services (Service Desk and Global Coordination Center) : needed information, check priority level (impact and urgency), check the impacted service/customer and work with the monitoring team to improve quality of the data in incident tickets ; assign the ticket to the right L2 Back office Engineer

Link multiple incident together when a common root cause can be identified
Perform the first technical analysis of devices’ status and launch first actions regarding on-site checks with local contacts when necessary (device unreachable)
Create incident in providers’ portal when necessary (mainly regarding telco providers’ link)
Permanently check the monitoring tools to ensure that every critical alarm is linked to an active incident ticket

Create new incident ticket when necessary (detection with monitoring tools or customer’s direct request)
Escalate / assign tickets towards Level 2 Back office Engineer or Level 3 Back office Engineer of the NOC when necessary
Work with the network tooling team to improve monitoring quality


Change Management :

Manage “maintenance status” is our monitoring tool during changes’ implementation
Implement basic and simple changes based on a Standard Operation Procedure (SOP)
Assign any other request to Level 2 Back office Engineer or Level 3 Back office Engineer of the NOC when necessary

Alte informatii

Location : Bucharest

Occasional travel may be required.

Working shift:

Week days: 2 Shifts of 8 hours 365 days/year

Coverage required  from 8:00 am –5:30pm Romania time (7:00 am–4:30 CET), with individual shifts of 8 hours per day

Night shift 1 Am-09 AM Romania Time



Week-end and Mexico Bank holidays: 3 shift of 8 hours.



Each member need to start 15 min before and finish 15 min after his shift due the overlapping with colleagues to exchange on incident follow-up 

The Network & Security Monitoring Engineer is permanently working in an office with a large display wall where our monitoring tools are showing the real-time status of the network. For that reason, no work from remote location is allowed.



It is mandatory to have permanently one person minimum, on-site, per shift.

Beneficii

• Abonament medical
• Asigurare medicala
• Training-uri
• Tichete de masa