SAP Operations Service Manager with German - Platform Services

Short company description

About BearingPoint

BearingPoint is an independent management and technology consultancy with European roots and a global reach. We operate in three business units: Consulting, Products, and Capital. Consulting covers the advisory business with a clear focus on selected business areas. Products provide IP-driven digital assets and managed services for business-critical processes. Capital delivers M&A and transaction services.

BearingPoint’s clients include many of the world’s leading companies and organizations. The firm has a global consulting network with more than 10,000 people and supports clients in over 70 countries, engaging with them to achieve measurable and sustainable success.

We are present in Romania since 2007, with more than 900 employees in our offices in Bucharest, Sibiu, Timișoara, Iași, Cluj-Napoca, and Brașov.

We are guided by our purpose – Together, we are more than business.

It revolves around three key areas of focus – More innovation, more for our planet, and more for our people. Our people's promises – Purpose in Practice, Deeper Connections, New Flexibility, Personal and Professional Growth, and Holistic Wellbeing and Rewards, bring together our values, aspirations, and responsibilities towards our people. It helps our people achieve and accomplish more than you can imagine possible.

We can’t do this alone. We can do this together. Join us.

Requirements

We are looking for: 

Proven experience in SAP Operations, Service Management, or similar roles with a track record in managing cross-functional responsibilities;
Fluency in German and English required;
Strong SAP expertise, particularly in operational and delivery aspects;
Demonstrated leadership ability in managing teams, client engagements, and complex projects;
Commitment to maintaining high client satisfaction through proactive communication and tailored solutions;
Strategic thinker with strong analytical skills;
Excellent interpersonal and conflict resolution skills;
Ability to manage multiple responsibilities and prioritize effectively in a fast-paced environment.

Responsibilities

Primary Functions and Tasks:

Service and Client Engagement Management

Optimize operational profitability through effective resource allocation, balancing workload, seniority levels, and delivery volumes;
Maintain strong client relationships, dedicating significant time to communications to ensure high satisfaction and address concerns promptly;
Prepare and present recurrent reports on service delivery and standards to stakeholders, ensuring transparent communication and accountability;
People Management and Team Leadership

Oversee a team of SAP consultants and managers, providing guidance, mentorship, and conflict resolution to maintain team morale and performance;
Manage performance and career development for SAP Consultants, fostering a high-impact environment that encourages professional growth and cross-regional collaboration;
Sales Management and Key Account Leadership

Contribute to sales operations to capture new business opportunities across Europe and globally;
Coordinate recurring revenue streams and support growth strategies, contributing to overall business success;
SAP Delivery Expertise

SAP Delivery Leadership: Lead complex SAP delivery projects, especially in collaboration with major clients ensuring high-quality and timely project execution.

Other info

BearingPoint Products is a product development team where every colleague contributes to our product's success end to end. That means we cover areas like Product Management, UI/UX, Engineering, Testing, and Maintenance. Innovation is the key, so you will work with cutting-edge technologies and the latest SAP technology stack (SAP UI5, ABAP Cloud with RAP, SAP HANA and many others on SAP BTP) to achieve your career goals.  As part of our team, you will work on innovative solutions and assets, in genuine partnership with market-leading clients. 

Be part of our open, supportive and inclusive culture. You will enjoy high levels of empowerment, teamwork, daily learning and knowledge sharing. Therefore, come join us and be part of the tech community inside our firm. 

Location: Bucharest, Sibiu, Cluj, Brasov, Timisoara and Iasi.

As an SAP Operations Service Manager, you will play a pivotal role in managing high-impact SAP delivery, optimizing operational processes, and ensuring client satisfaction within a strategic business context. This position requires a hands-on, multi-disciplinary approach, balancing responsibilities as a product owner, service manager, financial overseer, and client engagement lead. Your role will also include people management and sales functions, creating a well-rounded leadership position that supports business goals and client success.