Customer Service Specialist with German

Scurta descriere a companiei

Sales Consulting activates on the HR market since 1998, having a national coverage in several areas of expertise: recruiting and selection assessment center HR market mapping/due diligence projects, personnel leasing, payroll.

Sales Consulting has 2 fully operational branches: Cluj-Napoca (also the head-office) and Bucharest.
We are developing various projects (Recruitment, Training and Consultancy) in some of the most varied type of industries:
- AUTOMOTIVE/PRODUCTION/ENGINEERING (Specialists and Middle & Top Management positions)
- OUTSOURCING (BPO/SSC/CC)
- IT & C (C++, C#, .NET, Java, Linux etc)
- FMCG (sales & purchasing positions; all levels)
- PHARMA (all levels)

Cerinte

- Fluent in German
- Previous experience in Customer Support, order management, or a similar role – preferred.
- Excellent problem-solving skills and ability to handle challenging situations.
- Strong communication and interpersonal skills to interact professionally with customers.
- Attention to detail, strong organizational and multitasking abilities

Responsabilitati

Provides daily customer support, following company standards and processes.
- Handles inquiries via phone, email, and chat in a professional and timely manner.
- Assists customers with orders, billing inquiries, product/service-related questions, and complaints.
- Investigates and resolves customer issues efficiently, escalating when necessary.
- Ensures that customer requests are processed accurately in internal systems.
- Collaborates with internal teams to ensure a seamless customer service experience.
- Provides customers with updates on order status, delivery timelines, and other service-related requests.
- Identifies recurring customer issues and suggests process improvements to optimize their experience.

Alte informatii

Work type: Hybrid, Cluj

Beneficii

• Al 13-lea salariu
• Abonament medical
• Training-uri
• Decontarea transportului
• Loc de parcare
• Tichete de masa