Global Operations Specialist

Short company description

Temps is the leading company providing integrated HR services and workforce solutions for white collars professionals. Founded in 2011 as part of an IT group, historically we build our core expertise for the IT&C sector. Temps capitalized the market knowledge and expended its expertise to expanding industry sectors. The company has been growing out of passion for an outstanding performance for both candidates and clients. We continuously invest in technology and process digitalization as key components for a flexible and effective service.

What differentiates us is what makes us stronger as a team. Values are what keeps us together and define us In our efforts to achieve goals, honor commitment and create a great service experience.

Find your next career opportunity in our list of open positions. If you’re an experienced professional, that’s wonderful. If not, that’s still ok, as long as you have enthusiasm and drive. For us, it’s not about years, it’s about attitude.

Requirements

12 months contract

JOB REQUIREMENTS:
(Knowledge, skills, experience)
o Bachelor’s /graduate degree
o Fluency in written and spoken English
o Follows established guidelines and interprets policies
o Active Listening
o Analytical Skills
o Questioning skills
o Problem solving skills
o Knowledge of GO business processes
o Technical knowledge
o Adaptability skills
o Attention to quality
o Multitasking
o Flexibility, fast learner, very well-organized person, able to meet strict deadlines
o High level of professional competence
o Ability to work across multiple time zones, regions and flexibility in work schedule
o Understanding of multinational/global customers specifics (billing model, approvals)
o Advanced Communication skills
o Ability to manage documentation, process updates
o Data consolidation, metrics ability
COMPETENCY REQUIREMENTS:
o Good communication skills with ability to deliver messages clearly (verbal, written and presentation) to internal and external peers
o Facilitation skills
o Pro-actively identifying training opportunities
o Continuous development through relevant assignments
o Responding constructively to others' ideas and suggestions
o Actively seeking new ways of working to improve productivity
o Team Spirit
o Embracing change
o Speedy and effective resolution of customer issues and complaints
o Taking personal responsibility for the quality and content of your work
o Demonstrates Global & Cultural Awareness & Mindset
o Strong team player
o Personal and professional independence
o Proactive thinking
o Ability to structure and apply basic organizational skills to manage daily operational issues
o Customer focus, client understanding

Responsibilities

MAIN RESPONSIBILITIES:
The Operations lead resource is responsible for:
o Managing operational requests based on all OEM processes (registration, quotation)
o Engaging within the regions or GEO and also outside the assigned regions, with other functions and organizations to resolve issues as they relate to OEM Operations.
o Escalation management for customer’s escalations.
o Ability to follow/understand rules of engagement and feed all tools and trackers as expected
o Proactively addressing any process inconsistency / improvement topics during team meetings
o Monitoring generic and individual mailboxes according to the established operational discipline.
o Ability to support on all the activities under the GDC when applicable
o Work together with the process leads to continuously improve the OEM processes (Evaluate knowledge gaps and associated steps to close them – identify subjects for improvements)
o Willingness to develop within role through extra activities
o Support the team in managing activities on top of the primary focus in order to meet business needs