On-Boarding Specialist (Portuguese English) - Remote Job

Scurta descriere a companiei

Ca angajat CGS România vei beneficia de un program de lucru flexibil, în funcție de nevoile tale, cât și vei participa la sesiuni de formare și training-uri intensive pentru a îți îmbunătăți cunoștințele și pentru a putea să îți îndeplinești cu brio atribuțiile. Te vei alătura unei echipe entuziaste și dinamice ce te va ajuta la dezvoltarea unei cariere de succes, într-un mediu fun și interactiv, înconjurat de prieteni.

#FriendsWorkingTogether

Cerinte

• Technical project management experience servicing internal stakeholders or customers, managing multiple projects at once.
• Customer service experience in data services or SaaS.
• Relational, NoSQL, or Graph database experience.
• SQL experience.
• Proactive and critical thinker.
• Shows bias for action. A result-oriented “doer”.
• Excellent team player.
• Ability to identify significant problems and opportunities for improvement.
• Adaptable and able to work effectively in a fast-paced dynamic environment.
• Plans, organizes, and schedules work in an efficient, organized manner.
• Ability to focus and execute on key priorities.
• Proficiency in Excel/Google Sheets.
• Language abilities English & Portuguese.

Responsabilitati

• Manage and monitor the progress of multiple customer graph database implementation projects concurrently, orchestrating necessary support resources to assist customers with successful implementation and delivery within their deployment timelines.
• Serve as the primary point of contact for customers throughout their deployment,
establishing and maintaining strong relationships.
• Collaborate with customers to understand their specific requirements, goals, and
• expectations for each project.
• Conduct comprehensive onboarding sessions with clients
• Help customers develop comprehensive project plans, including scope, milestones,
• deliverables, and resource allocation.
• Coordinate and communicate project timelines, progress, and updates to customers and internal stakeholders.
• Facilitate effective communication and collaboration among project team members,
ensuring alignment and clarity of project objectives and tasks.
• Conduct regular project status meetings and provide timely updates to stakeholders
• Continuously evaluate and improve project management processes and methodologies, identifying areas for optimization and efficiency enhancement.
• Route technical issues to Support and manage technical escalations during the
onboarding phase.