Site Reliability Engineer

Short company description

We are a global Leader in Technology and Payments
#1 payment services provider in Europe and #4 worldwide
Company industry: Digital payments.

Requirements

Bachelor degree in IT or equivalent;
Good knowledge of relational database (SQL) and development languages PL/SQL;
Experience with Application Servers (Apache, Tomcat, IBM WebSphere);
Experience on Scripting tools (PowerShell, Bash, Shell);
Experience with tools such as: Jira, Git, Junit, Confluence, Apache Airflow, BigQuery, etc.
Monitoring Tools like Zabbix, grafana or splunk
Administrating Report/ BI Platforms like WebFocus, PowerBI
Experience with Cloud technologies such as : Google Cloud, Terraform scripts, CI/CD principles, etc.
Experience with Agile methodologies will be considered as a plus;
Knowledge of XML and/or web technologies such as: XML, XSD, XSLT, XPATH, SOAP, WS-SECURITY, HTML, CSS, JS;
Working environment :
Linux, Windows, Oracle DB, MariaDB, PostgreSQL, CI/CD;
Experience with Production’s support will be considered as an advantage;
Ability to work quickly and accurately, within a team, or on an individual basis, under pressure with tight deadlines;
Problem solving, result oriented and analytical skills
Fluent in English (speaking and written). French and/or German will be a plus;

Responsibilities

Define and set development, test, release, update and support processes for DevOps operation
Design, automate and support CI/CD stack, cloud infrastructure, monitoring, and logging
Prepare integration execution plan
Receive, validate, assemble and install these delivered components
When needed, manage user adaptation to ensure smooth and successful integration;
Build strong relationship with delivery teams and serve as single point of contact;
Monitoring processes to proactively identify issues and scale of environments
Patience
Maintain and support level 2 the applications (security, audit, enhancement, upgrade, etc.)
Strong customer focus;
Incident management and root cause analysis when needed;
Update ticketing system to follow the status and deliver appropriate answers
Learn from the issue and experiences
Develop and maintain design and troubleshooting documentation
Maintain internal processes and procedures
Give proper feedbacks to the team;
Analyse the issue, make a diagnosis. Troubleshoot software issues reported by Worldline customers and partners, analyse communication traces, application logs, review source code/specifications and provide solutions in a timely manner. Solution-oriented and suggest action plan for problem resolution
On duty support outside business hours (24x7x365 on team rotation)
Develop and automate tools to avoid manual actions.
Proactively maintain the infrastructure technology with 24x7x365 uptime service.
Ensure that good practices and knowledge are shared by all (internally and externally to the project)
Respect methodologies of the department and improve continually to be more efficient in our domain of applications;
Expand your knowledge in business and technical areas in order to be able to propose continuous improvement by investigating alternatives and technologies;
Provide input on ways to improve the stability, security, efficiency, and scalability of the environment.
Propose automation when applicable and any other ways to be more productive and quality-oriented;

Benefits

• Performance bonus
• Special events bonus (ex: Easter, Christmas)
• Medical insurance
• Life insurance
• Courses
• Bookster subscription
• Flexible work schedule
• Laptop
• Meal vouchers