User Support Associate

Scurta descriere a companiei

The usual workplace? Broken. Get hired. Get burned out. No spark. No soul. No, thanks! There had to be a better way - one built on people, not just numbers. That’s why HKR TEAM exists.

We kickstart careers, not just fill jobs. We hire people who own their work, who take pride in what they do, who actually care about the impact they make.

We’re remote by design, not by accident. Always have, always will. Because we know that great work happens when people are trusted to work in a way that makes sense for them. Top-tier US companies trust you to make things happen. No micromanaging. No feeling like just another cog in the system. You get the team, the support, and the space to actually learn.

People stay because they’re valued, because they’re in a team where they belong, because this isn’t just another job. A team that thrives on curiosity, supports each other, and values the work you do. This is a place to grow, to contribute, and to truly belong.

Cerinte

We are looking 🔎 for a fantastic User Support Representative to join our team and assist our partner in California. 🇺🇸☀️The company you’ll be working with is a great SaaS provider that helps other companies manage their legal documents.

HKR was remote before it was even cool! 😎
Remote is allowed, encouraged, and the norm. Now, and forever. There’s only one catch, and it comes from this guy: “Whatever you are, be a good one” - Abraham Lincoln.
...but you can always drop by our locations in Bucharest and Cluj if you’re around.

About you

🌀 You come with 1-2 years of past experience in Customer Support;
🌀 You have excellent communication skills, especially in English - we are looking for someone native (C2) or close to native, both written and spoken;
🌀 You have a Bachelor's Degree (or equivalent experience);
🌀 Having a tech-savvy background or even a passion for tech is considered a plus;
🌀 Past experience in Sales or Business Development is considered a plus;
🌀 You have strong people skills and a knack for problem-solving;
🌀 You have the ability to maintain composure and calm even when talking to executives (CEOs CFOs, etc);
🌀 You have the ability to synthesize details in short, information-filled sentences;
🌀 You are fun, optimistic, have a good laugh and at thе same time give it your best professional self.

Responsabilitati

What you'll be doing?

🔶 The job is a hybrid between someone that pre-qualifies customers that have expressed their intention to purchase and someone that provides customer support to existing clients;
🔶 You will be meeting lots of people from the legal industry, CFOs and CEOs.
🔶 You will call them via HubSpot to check if the software meets their needs and present the features; once qualified, you’ll pass the lead to a senior sales rep;
🔶 You will be providing information about the platform (capabilities, price, limitations, etc.);
🔶 You will conduct demo tours for new potential clients;
🔶 You will offer support for existing clients, who might have questions about the platform (how do you X, is this a bug, etc.);
🔶 You will collaborate with the rest of the team to submit and solve clients' inquiries.

Alte informatii

Perks

💰 Great pay
🏠 Remote, full-time job; no city borders, apply from any location as long as it’s in Romania
🕐 Rotating shifts: you’ll work in the afternoon shift for 3 weeks (2 PM - 11 PM) and in the morning shift for 1 week (9 AM - 6 PM)
🥳 Start-up culture, young team, no egos, no BS

Beneficii

• Prime ocazii speciale (ex: Paste, Craciun, 8 mar etc)
• Abonament medical
• Asigurare medicala
• Abonament la sala sport
• Training-uri
• Tichete de masa