Backoffice Renewal Representative - Brasov

Scurta descriere a companiei

Ca angajat CGS România vei beneficia de un program de lucru flexibil, în funcție de nevoile tale, cât și vei participa la sesiuni de formare și training-uri intensive pentru a îți îmbunătăți cunoștințele și pentru a putea să îți îndeplinești cu brio atribuțiile. Te vei alătura unei echipe entuziaste și dinamice ce te va ajuta la dezvoltarea unei cariere de succes, într-un mediu fun și interactiv, înconjurat de prieteni.

#FriendsWorkingTogether

Cerinte

We are looking for a detail-oriented and proactive candidate to join our team. The ideal candidate will be responsible for managing the end-to-end renewal process for assigned accounts, ensuring timely contract renewals, and addressing any client concerns during the renewal cycle.

Qualifications:

- Strong attention to detail and organizational skills.
- Excellent communication and negotiation skills.
- Ability to manage multiple renewals simultaneously while meeting deadlines.
- Strong problem-solving skills and a customer-focused approach.
- Ability to work independently and as part of a team.
- Good English skills

Responsabilitati

- Manage and initiate the renewal process for a portfolio of accounts.
- Prepare and send renewal quotes and contracts to clients.
- Proactively follow up with clients to ensure timely renewal decisions are made.
- Address client questions, concerns, and issues related to renewals.
- Provide consistent follow-up with clients every 7-10 days during the renewal cycle.
- Adhere to deadlines, including end-of-month and end-of-quarter renewal processing.
- Collaborate with internal teams to fulfill any requests related to renewals.