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Mid-Level Operational Associate

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Employer: DB Schenker GBS Bucharest
Domain:
  • Customer Support - Client Service
  • Sales
  • Job type: full-time
    Job level: 1 - 5 years of experience
    Location:
  • BUCHAREST
  • Updated at: 09.02.2025
    Remote work: Hybrid

    Your aspirations are our priority.   

    Embark on a fulfilling career journey with DB Schenker GBS Bucharest today!  

     As part of the DB Schenker global logistics network, our service center in Bucharest plays a pivotal role in connecting the world. With services covering Finance and Accounting, Air and Ocean, and Business Support, we offer a diverse array of opportunities tailored to your unique talents and ambitions. But what truly sets us apart is our commitment to fostering a culture of growth and development.   

     At DB Schenker GBS Bucharest, your success is what matters to us.

    Responsibilities:

    Data Management and Reporting:

    • Manipulates and formats data to meet internal customer needs.
    • Extracts data from existing databases, calculates KPIs, and prepares Monthly Business Reviews.
    • Checks data accuracy and performs quality checks on internal and customer reports, proposing solutions.
    • Maintains documentation for existing processes, reflecting changes or clarifications and design new processes and documentation for client reports.
    • Gathers financial data from multiple sources and compiles them for reports.
    • Uploads performance indicators and volumes on MS Teams within deadlines.
    • Uses experience and judgment for data validation and elimination of system and process errors.

    Communication and Collaboration:

    • Steers communication between stakeholders: tender management, account owners, pricing teams.
    • Effective collaboration with business partners, actively engaging in business review meetings (SLAs and KPIs).
    • Close collaboration with the Team Leader and prompt updates on daily tasks/work processes.
    • Effective follow-ups and collaboration with branches/countries, internal business partners, and other stakeholders to obtain required data/information for reports.

    Process Improvement & Knowledge Management:

    • Prepares analysis and intervention plans for addressing deviations from KPIs.
    • Identifies improvement and efficiency ideas for reports and within the department.
    • Creates, designs, and delivers trainings for the department, including onboardings, re-trainings, and trainings for process changes.
    • Expands and improves knowledge within team members.
    • Prepares handover plans for new reports during migration processes.
    • Handles transitions of new processes, including participation in tests, meetings, and process documentation.

    Tender and Pricing Management:

    • Participates in all phases of the tender process as pricing lead.
    • Reviews tender parameters related to pricing and provides input for adjustments.
    • Compiles offers in internal and external formats.
    • Handles land spot quotes.
    • Estimates/checks/analyzes financial data (rate cards) and calculates specific charges/turnovers for customers.

    Qualifications:

    Experience and Knowledge:

    • 1-2 years in a similar position.
    • Intermediate MS Office and CRM tools (Sales Cloud, Excel, Word, Outlook, Databases).
    • Intermediate documentation skills for migration processes.
    • Intermediate logistics knowledge (transit time statuses, Incoterms, transport types).
    • Basic tender management knowledge (RFQ phases, statuses).
    • Intermediate internal TMS knowledge and report customization.
    • Accounting knowledge (charging merge).

    Skills and Abilities:

    • Good analytical skills
    • Ability to meet deadlines and manage multiple priorities.
    • Proactive in identifying and solving issues.
    • Initiative for continuous process improvement.
    • Internal motivation, enthusiasm, attention to detail, and results focus.
    • Effective in a customer/service-driven environment, both individually and as a team player.

    Communication and Language Skills:

    • Advanced spoken and written English (academic qualification preferred).
    • Excellent written and verbal communication skills.
    • Excellent presentation skills.
    • Additional Requirements:
    • Availability to travel for trainings, transitions, and business reviews.
    • Ability to work with a diversified portfolio and activities (reporting, PRD, CRM).

    Additional Requirements:

    • Availability to travel for trainings, transitions, and business reviews.
    • Ability to work with a diversified portfolio and activities (reporting, PRD, CRM).

    Join us and discover what matters to you:

    Attractive Compensation Package:

    • Annual performance-based bonus;
    • Meal tickets, Cultural vouchers;
    • Rewards & Recognition Program, Referral and Relocation bonuses;
    • Christmas and Easter bonuses;
    • Recognition of colleague improvement ideas (Ideas4SGBS).

    Health & Well-being:

    • Hybrid or remote work options (location-dependent);
    • Private medical subscription with family discounts (children, spouse/ life partner);
    • 4 short days per year (Leave Office Very Early);
    • Birthday day off;
    • Extra vacation days based on seniority;
    • Discounts on products/services (WorldClass Gym, 7Card, Therme, Samsung, etc);
    • Volunteering opportunities within the organization.

    Personal & Professional Development:

    • Mentoring program with access to Schenker Worldwide network;
    • E-Learning platform for continuous learning;
    • Promote-from-within career growth culture, giving our colleagues the opportunity to grow their career.