Customer and Sales Support with English
Employer: | Swicon IT Services |
Domain: |
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Job type: | full-time |
Job level: | 1 - 5 years of experience |
Location: |
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Updated at: | 03.12.2024 |
Remote work: | Hybrid |
Short company description
SwiconGroup is one of the leading members of the IT arena for almost a decade, since 2017 present also in Romania.
Requirements
o Advanced level of English (speaking and writing)
o First level university degree
o 1-3 years’ experience in Customer Support/Customer Service or similar.
o Proficiency in Microsoft Office (mostly Excel)
o Customer oriented
o Attention to details
Responsibilities
- Manages the operational business relationship of mid- size to large domestic accounts; serves on account team.
- Conducts and reviews highly complex operational analysis.
· Acts as a point of escalation and collaborates with other functions to drive resolution of operational issues of medium to high complexity, in support of the customer/partner requirements.
· Represents the customer/partner needs and provides business requirements to projects of moderate to high complexity.
· Prepares and runs operational performance reviews with the customer/partner and supports improvement plans.
· Consults and advises on operational matters of medium complexity to internal clients at peer levels and above.
· Proactively communicates operational process changes to customers/partners and internal clients; supports the implementation phase.
o Consultancy & Design of Product Offering:
• Key contact for the Sales organization for Customer E-Catalogue and Portal related matters
• Guide Sales and implement optimal catalogue structure
• Proactively informs Sales/Customer on any major change in offering or pricing
• Provide B2B solution consultancy
• Provide consultancy on product offering and pricing
• Performs triage on issues and redirects to appropriate teams.
o Catalogue Deployment & Maintenance:
• Drive Catalogue set-up & maintenance in line with Sales and Customer requirements
• Manage offering and pricing update.
Other info
- Meal tickets
- Salary package: 4500-5000 ron net
- Medical subscription at Medicover
- 24 days annual leave
- Hybrid work: 2-3 days/week at the office (Pipera)
- Schedule: Monday to Friday, 09:00-18:00
Monthly salary offered
4500 - 5000 RON
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