Customer Support with French

Employer: Swicon IT Services
Domain:
  • Customer Support - Client Service
  • Job type: full-time
    Job level: 0 - 1 years of experience
    Location:
  • BUCHAREST
  • Updated at: 05.12.2024
    Remote work: Hybrid

    Short company description

    SwiconGroup is one of the leading members of the IT arena for almost a decade, since 2017 present also in Romania.

    Requirements

    • French – proficient level
    • English - proficient level
    • Very good computer skills, excellent knowledge of MS Office applications
    • Responsible, well organized, extremely thorough, open, assertive, proactive, analytical and logical person
    • Excellent team player as well as independent worker, cross-cultural communication skills are a plus

    Responsibilities

    • Take in charge new incidents (inbound calls, emails), put them into the ticketing system and then provide support following troubleshooting procedures and using specific applications
    • Follow up incidents where necessary (call back the clients, communicate with the internal departments on escalated issues)
    • Provide the clients with information regarding the status of their incidents
    • Report technical problems following specific procedures

    Other info

    • Hybrid work model - 2 days/week at the office (Pipera)
    • Schedule - Monday to Friday, 3 shifts by rotation: 8:00-16:00 /10:00-18:00 /12:00-20:00
    • Salary: 4500-5000 RON NET
    • Medical Subscription
    • Meal tickets
    • A challenging environment that will stimulate you to grow as a professional!

    Monthly salary offered

    4500 - 5000 RON

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    Aplica fara CV
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