Customer Support with French
Employer: | Swicon IT Services |
Domain: |
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Job type: | full-time |
Job level: | 0 - 1 years of experience |
Location: |
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Updated at: | 05.12.2024 |
Remote work: | Hybrid |
Short company description
SwiconGroup is one of the leading members of the IT arena for almost a decade, since 2017 present also in Romania.
Requirements
• French – proficient level
• English - proficient level
• Very good computer skills, excellent knowledge of MS Office applications
• Responsible, well organized, extremely thorough, open, assertive, proactive, analytical and logical person
• Excellent team player as well as independent worker, cross-cultural communication skills are a plus
Responsibilities
• Take in charge new incidents (inbound calls, emails), put them into the ticketing system and then provide support following troubleshooting procedures and using specific applications
• Follow up incidents where necessary (call back the clients, communicate with the internal departments on escalated issues)
• Provide the clients with information regarding the status of their incidents
• Report technical problems following specific procedures
Other info
• Hybrid work model - 2 days/week at the office (Pipera)
• Schedule - Monday to Friday, 3 shifts by rotation: 8:00-16:00 /10:00-18:00 /12:00-20:00
• Salary: 4500-5000 RON NET
• Medical Subscription
• Meal tickets
• A challenging environment that will stimulate you to grow as a professional!
Monthly salary offered
4500 - 5000 RON
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