Customer Support with French

Short company description

SwiconGroup is one of the leading members of the IT arena for almost a decade, since 2017 present also in Romania.

Requirements

• French – proficient level
• English - proficient level
• Very good computer skills, excellent knowledge of MS Office applications
• Responsible, well organized, extremely thorough, open, assertive, proactive, analytical and logical person
• Excellent team player as well as independent worker, cross-cultural communication skills are a plus

Responsibilities

• Take in charge new incidents (inbound calls, emails), put them into the ticketing system and then provide support following troubleshooting procedures and using specific applications
• Follow up incidents where necessary (call back the clients, communicate with the internal departments on escalated issues)
• Provide the clients with information regarding the status of their incidents
• Report technical problems following specific procedures

Other info

• Hybrid work model - 2 days/week at the office (Pipera)
• Schedule - Monday to Friday, 3 shifts by rotation: 8:00-16:00 /10:00-18:00 /12:00-20:00
• Salary: 4500-5000 RON NET
• Medical Subscription
• Meal tickets
• A challenging environment that will stimulate you to grow as a professional!

Monthly salary offered

4500 - 5000 RON