Senior Tech Support Specialist

Employer: Honeywell
Domain:
  • Customer Support - Client Service
  • IT Software
  • Job type: full-time
    Job level: 1 - 5 years of experience
    Location:
  • BUCHAREST
  • Updated at: 10.11.2024
    Remote work: Hybrid
       

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    Short company description

    Honeywell is a Fortune 100 company that invents and manufactures technologies to address tough challenges linked to global macro trends such as safety, security, and energy. With approximately 122,000 employees worldwide, including more than 19,000 engineers and scientists, we have an unrelenting focus on quality, delivery, value, and technology in everything we make and do.

    Requirements

    Bachelor degree or is in process of obtaining one
    Minimum 1 year experience supporting mobile devices on major platforms including but not limited to iOS, Android and Microsoft OS
    Fluent in English

    Responsibilities

    Remote diagnostics, troubleshooting, analysis and resolution of support issues
    Follow established process and procedures to provide support to customers via all contracted channels (phone, email, chat &/or fax)
    Work effectively with other management and customers to quickly address problems as they arise
    Mobile Device Management (MDM platforms i.e., AirWatch / Mobile Iron) - Utilize console to assist Users with device configuration
    Properly log all information into the problem management system
    Escalate issues to the appropriate contacts in a timely manner and ensure end users are aware of changes to original expectations in accordance with procedural guidelines.

    Other info

    We offer:

    Competitive Salary regularly increased based on your performance
    Enjoy 25 vacation days per year, plus extra days off for life's special events
    Meal vouchers
    Flexible benefits basket with monthly budget allocated (top up medical insurance, life insurance, pension, vacation/ cultural/ fuel vouchers)
    Medical Insurance Plan paid by the company
    Christmas and Easter bonuses
    Equal opportunity statement

    We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

    We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

    Join us now and be part of a global team of thinkers, innovators, dreamers, and doers who make the things that make the future!

    #TheFutureIsWhatWeMakeIt

    Benefits

    • Annual bonus
    • Special events bonus (ex: Easter, Christmas)
    • Medical subscription
    • Medical insurance
    • Life insurance
    • Trainings
    • Courses
    • Choose your benefits within a maximum budget
    • Flexible work schedule
    • Parties / company events
    • Laptop
    • Mobile phone
    • Meal vouchers

       

    You can apply to this ad only with your hipo.ro account, without creating a CV.

    Completing the web form for a new account on hipo.ro takes 2 minutes or you can go even faster by importing your data from Facebook or Linkedin.

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